03-11-2013 03:02 AM - edited 03-16-2019 04:11 PM
Hi,
I have IP Phone 7965 with Cisco Unified Communications Manager Express 8.6 with the router 3945. In this IP Phone i want to implement phone busy if the user is talking with another phone line.
I have found the command and implemented but still it doesnt work. This is command which i have added :
ephone 75
mac-address 8478.ACE7.877B
max-calls-per-button 1
busy-trigger-per-button 1
codec g729r8
mtp
type 7965
keep-conference endcall
button 1:75
The above code says, if the user receives the call and when the second caller dials that same phone then that user should receive the line as busy.
Currently the IP Phone does not have this facilities, due to that our staffs are complaining about the Phone not been received as when the phone lines are been used and when the second person dials the phone rings and seems that the person is not receiving the call.
Can anyone help me how to make the phone busy when the phone is in busy.
Thanks
TashiBDFCL
Solved! Go to Solution.
03-11-2013 03:26 AM
HI
busy-trigger-per-button will definately resolve your issue. I think you are using dual line configuration.
Make your ephone-dn as octa line and it will work.
Regards
Ronak Patel
Rate all helpful post by clicking stars below the answer.
03-11-2013 03:54 AM
HI
Refer below link and see section "busy-trigger-per-button " . It says
To set the maximum number of calls allowed on an octo-line directory number before activating Call Forward Busy or a busy tone, use the busy-trigger-per-button command in ephone or ephone-template configuration mode.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_b1ht.html
Please Rate all helpful post by clicking stars below the answer.
Regards
Ronak Patel
03-11-2013 03:26 AM
HI
busy-trigger-per-button will definately resolve your issue. I think you are using dual line configuration.
Make your ephone-dn as octa line and it will work.
Regards
Ronak Patel
Rate all helpful post by clicking stars below the answer.
03-11-2013 03:41 AM
Hi,
Thanks for the answer. It got solved. I have the following line for my IP Phone.
ephone-dn 75 dual-line
number 7779
name Tashi (IT)
huntstop channel
no huntstop
!
ephone 75
mac-address 8478.ACE7.877B
max-calls-per-button 1
busy-trigger-per-button 1
codec g729r8
mtp
type 7965
keep-conference endcall
button 1:75
I go the solution from https://supportforums.cisco.com/thread/343713.
Its working fine now with my dual-line. Can you tell me is it necessary to make it "octa" ? because it says :
dual-line dual-line DN (2 calls per line/button)
octo-line octo-line DN (8 calls per line/button)
Can you please clear my doubt?
Thanks
03-11-2013 03:54 AM
HI
Refer below link and see section "busy-trigger-per-button " . It says
To set the maximum number of calls allowed on an octo-line directory number before activating Call Forward Busy or a busy tone, use the busy-trigger-per-button command in ephone or ephone-template configuration mode.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_b1ht.html
Please Rate all helpful post by clicking stars below the answer.
Regards
Ronak Patel
03-11-2013 04:03 AM
Thanks for the link and the information. Still then the problem is been solved for dual line.
Thanks.
03-11-2013 04:05 AM
Hi
If links and solution are informational, You can rate all the post accordingly.
regards
Ronak Patel
03-11-2013 04:15 AM
Hi,
Yes i have rated the correct answer. Can you tell me can i put our own busy ring-tone? Yes if then, can you tell me how?
Thanks
03-11-2013 04:33 AM
HI
I believe natively not possible. But you can do call forward busy to CUE module and run your tone.
Regards
Ronak Patel
Rate all helpful post by clicking stars below the answer.
03-11-2013 08:32 PM
Hi Ronak,
Can you tell me how? As i really need to implement this.
Thanks
03-11-2013 09:14 PM
HI
You can configure following
1) Under Ephone-dn use following command :- call-forward busy and give some CUE AA number.
2) Configure CUE for AA. See below link and check section "Customizing the Default CUE AA Application versus Creation of a Custom Script".
So when the called number is busy, the call will come to CUE AA and your prompt will be played to the caller.
Regards
Ronak Patel
Rate all helpful post by clicking stars below the answer.
03-11-2013 10:07 PM
I have checked the link which you have provided but i could not understand. I have got bzy.wav file which i will use as busy tone. Can you help me how to make this file functional?
Thanks
03-11-2013 11:10 PM
Ronak Patel wrote:
HI
I believe natively not possible. But you can do call forward busy to CUE module and run your tone.
That would require a custom script to be written, thing that possibly the OP may have trouble doing.
03-12-2013 02:24 AM
I am using CME. So can you help me how can we do in CME?
Thanks
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide