I have a Cisco 8811 at home that is having an issue. I can submit a problem report through the phone GUI and then download it off a phone browser page. The PRT is in the traditional Cisco tar.gz format which I have always had trouble being able to read. I used 7-zip to extract the file and that deciphered it. But I can only read the first 405 lines, after that it's all encrypted gibberish. Then I can read the last couple of thousand lines.But maybe the problem is in the encrypted lines
Anyone know how to read the entire file? I've asked TAC a time of two about the tar.gz files but I've never gotten a straight answer. Reading the tar.gz files is useful in a lot of situations, not just for the problem report.
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
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The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...
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Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT
What is th...
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I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...