How to read cisco call manager logs

[iptsupport]

Hello , 

 I am tring to read cisco call manager logs with TranslatorX some time / or for some pbx the  programme  are to open the logs ,

sometimes I get the error  in the picture . 

Do you have any idea what I am  doing wrong ? 

[Terry Cheema]

What type of traces you are trying to look in the translator X?

Refer to below threads for information on CUCM traces:

https://supportforums.cisco.com/document/12387851/how-read-cucm-traces-basic-call-signalling-protocol-reference-guide
https://supportforums.cisco.com/document/44911/tracking-h323-calls-cucm-sdi-traces

-Terry
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[Aaron Harrison]

Hi

Read 'Troubleshooting IP Telephony' by Paul Giralt. A lot of it is CM4.x based, so a little out of date... but the technical detail and basics haven't changed so much. I learned loads from that book...

The tools are great to help when they work, but you really need to understand what CUCM is doing and be able to read them with text editors otherwise a new version of CUCM may really throw you and the tools off...

Aaron

[iptsupport]

Should I  enable specific traces ? 

It is weird because I have two diffrenet CUCM both use version 10.5 

The translator X open traces only from one of them . 

[Jaime Valencia]

Most tools will digest the traces and will not show every line, and very often those lines are what explain what's wrong, if you really want to read traces, drop the idea of any tool and simply use a good editor as Terry says, I also use notepad++ as you can choose and select specific process numbers to follow a call.

[Aaron Harrison]

Agreed... I like jEdit, it has some really handy plugins and does more or less the same thing as Notepad++...

Aaron

[Brandon Pierce]

Not only is Notepad++ awesome in that respect but it also lets you highlight text in different colors to make it easier to differentiate if lines start running together on you ( start getting cross eyed when reviewing a load of SDL/SDIs) or you want to color code certain calls without referring to the call-ids.

[Ahmed habib]

Hello Arron,

Can you share this book  or guide to any open source download

[iptsupport]

TRACE->COLLECT FILES->CISCO CALLMANAGER 

[Terry Cheema]

Ok so you are trying to look into the SDI traces. You will need to understand the traces, refer to the threads in my post, get a good text editor like notepad ++ and use it to analyse/read the traces, then only you will get some idea.

-Terry