How to upgrade Cisco 8961 Firmware

[Wolfgang Badenhope]

I have a cisco 8961 that has a bad firmware installation. I need to upgrade the firmware back to SCCP since it is on the SIP firmware at the moment. I do know that pressing the # key followed by the sequence 123456789*0# is how to do it on the 79XX series. But my TFTP server is showing that the phone hasn't tried to talk to it at all, how I upload the new firmware?

[George Sotiropoulos]

Hello,

You may try to go to Menu->Admin Settings->Reset Settings->All Settings. (This resets All Settings of the Phone similar to the 123456789*0#)

G

[Wolfgang Badenhope]

I am wanting to upload new firmware for the phone. I tried that but the
phone didnt pick up the new firmware

[George Sotiropoulos · Accepted solution]

Can you confirm that you have followed the procedure described below?

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/213288-upgrade-ip-phone-firmware-individually.html

G

[Wolfgang Badenhope]

I don't have CUCM on the net work I am currently attempting to do this on.
I am trying to upload the config with a Tftp client. I have done this with
a Cisco 7945 successfully. Can the same process be used with this 8961?

[George Sotiropoulos]

The process should be the same.

[Wolfgang Badenhope]

Hmm cant get this to work without CUCM, but it did work with CUCM. I accepted your solutions and rated you. Thanks for your help.

[George Sotiropoulos]

Good to know and Good luck with the rest of your works.

Thanks for the Rate