IP Telephony and Phones

Hello all, I have a a 2911 ISR I am using as my home router. I have recently come to possess a handful of 7962 phones. Working a day job as a LAN support team member for a large company I am somewhat familiar with Routers but not as well as switches....

We've recently migrated from the IP Phone 7942's to Cisco Jabber. I'm noticing in the CDR table that users who are on the softphone are no longer populating the "CallingPartyUnicodeLoginUserID" field. We're using this field to help track hunt group c...

Hi Guys,I observed this problem a couple of times in CUCM v11.5.1.15900-18. Publisher do not responds to ping at all, but you can connect it by web or by SSH. So you can connect to the server and ping the default gateway, and it do not responds, no o...

We are migrating to SIP trunk but service provider is offering SIP trunk over internet , going to use dedicated internet link for SIP. Please let me know the best practice for security since it is an internet link.

Hi,For one of my customers on the ITSP < > CUBE < >CUCM, often times there have been intermittent issues regarding DTMF.Although I have configured on both dial-peers as RTP-NTE, I do see that ITSP often engages in different types of payloads in RTP-N...

I am trying to get an 8811 device up and running on an existing 8.5.1 call manager.The documentation suggests 8811 is supported on 8.5.1 in non secure mode only, but it is supported.However, I do not have the 88xx series in my available devices, and ...

 Good day every one, we have help desk here in our company the members in the help desk have extension numbers and we want to mask the number when they contact other user to show the help desk number for example user with extension 800X we wanted to ...

Our organization used CIPC because it handled multiple lines, but now that Jabber does that, we're deprecating CIPC.  Our challenge is finding the CIPC accounts that have multiple lines configured, then creating a BAT job to modify the Jabber user li...

I have a 7962 phone with SIP42.8-5-4S that is not registering with its server - asterisk in this case. I watched the logs and observed the downloading of the SEPXXXXX.cnf.xml after that it trys to nab several files, ie /mk-sip.jar, g3-tones.xml and d...

Hey everyone, I am trying to get information on how I can go about creating an app that will pull ITL status from a phone, clear it out, and perform a factory reset.  From what I have read there are XMLs available, however they appear quite old and n...

Hello,I have a customer with CUCM 11.5 along with Presence and Expressway 8.11.They have a number of small sites which are not connected to their main network but do have an internet connection. They want to deploy phones at these sites but ideally w...