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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Hunt Group Issue - Broadcast Algorithm

                   There is a hunt group which was already in use (Hunt pilot No.1983) In Broadcast mode. There are 3 DN in the hunt list (2161,2163,2158). and the final No is 2999 which is voice mail. The rule set is when one of the phone is busy the other two must ring and when all the three phones are busy it should go to voicemail. It was working fine previously.

Now when one of the phone is busy, the other two does not ring and straight away goes to Voicemail.

I would appreciate your help in this... Thanks...

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Hunt Group Issue - Broadcast Algorithm

Hi,

Are you using the HLOG softkey function.

May be the 2 phones are logged out of the hunt group.

Regards,
Alex.
Please rate useful posts.

Regards, Alex. Please rate useful posts.
Beginner

Hunt Group Issue - Broadcast Algorithm

Thanks for the reply..

No, we are not using the Softkey option.

when calling internally it works. when calling from pstn- if one of the phone is busy it goes to voicemail, the other 2 phones does not ring.

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