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G3261
Participant

Hunt Group solution

Hello, I was asked to provide a solution for following scenario---

There are 2 DIDs -1111 and 2222. Create a hunt group for calls to 1111 and if all agents are busy,  queue the calls and play a message after 1min saying someone will be with you shortly ( I can do that) ....However, if a special group of people call 2222, these calls should take priority over calls to 1111 and these calls should be handled right away.  How do I present these 2222 calls to agents if they are already dealing with calls to 1111?   Is there anyways I can achieve by hunt group? I can also use Unity for this setup but NO uccx. I can give agents 2nd line for priority calls only but then that would have nothing do with hunt group.

CUCM 11.5

Unity 11.5

4 REPLIES 4
Roger Kallberg
VIP Advisor

With the systems you have available this is not possible to achieve. You would need to have a contact centre solution in place for this, like UCCX.



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thank you

Nithin Eluvathingal
VIP Advisor

With CUCM Hunt group  or CUC AA we cant achieve this. 

 

 

 

 



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Thank you

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