Hunt group voicemail

[Krzysztof]

Hello guys

I have hunt pilot (DN 1000) with two users: 1001 and 1002. Both have an extension mobility profile.
During business hours it looks like:
- 1001 rings for 10 sec
- then it goes to 1002 and rings for 10 sec
- if nobody picks up call will go to voicemail of DN 1001

After business hours I would like transfer all calls to voicemail of DN 1000. I know I can do it in CUC using call handler etc. But I would like do it different way and I am not sure if it is possible.
Business hours: 1001-->1002-->voicemail 1001
After business hours: directly to voicemail 1001 but forwarding set by user pressing "Forward all' softkey" on the IP Phone.
Is it even possible?
I know something similar worked a few months ago but configuration has been removed and engineer who created it is no longer working.

Thanks in advance

[John Steele]

The forward all key has no effect on the call flow via a hunt group; it won't do anything because the system is following the logic of the hunt group.

Try using time of day routing.

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/109588-tod-routing-example00.html

[Krzysztof]

Thank you for your reply.

But please tell me. Is this call flow possible in some way? (without hunt group)
1001-->1002-->voicemail (1001) and then user press softkey and calls go directly to voicemail.

User said that's how it worked before but I have no idea how to figure it out.

[Stephanie Knoop · Accepted solution]

If you are looking to move away from a hunt group, yes, you can do what you suggest.  

1001 would be an extension on a person's phone with a call forward no answer/unregistered/busy set to the extension 1002.  By default, when it is subsequently forwarded to voicemail, it will go to the voice mailbox for DN 1001.  Diverting with the softkey will send to the VM for 1001.  See the interactions for "Calling ID Presentation When Diverted" to ensure other settings do not conflict if you find this does not work.

[Krzysztof]

Thanks, it is helpful. I think it almost works as expected. But is it possible that if 1002 does not answer, call will go to voicemail of DN 1001? I know it may sound strange but as I wrote before, it supposedly worked this way (without hunt pilots, call handlers etc.)

[Stephanie Knoop]

Hi. Have you already tried setting it up and found that it does not go to the voicemail for 1001? Unless some of the reference parameters have also been changed it should do as you are requesting.

[Krzysztof]

Exactly. I set it up and call is forwarded from 1001 to 1002 but then I hear voicemail message from 1002 instead of 1001.

[Krzysztof]

Ok, it works. I had checked "Use Last (Rather than First) Redirecting Number for Routing Incoming Call" in CUC settings and it was a reason why it didn't work.
Thank you very much for help.