hunt list not working

[balitewiczp]

When a HL forwards a call to voicemail as part of a second LG, Unity is playing the opening greeting, rather than subscriber. I use the Hlog key to log out of the hunt list, and the second LG is my vm. thanks

[balitewiczp]

Yep, that worked. If I could give you 10 points, I would. Easy enough to think through, but if you put the DN's into a HL, then do you ignore DN settings for Vm? this part is still confusing to me.

Also, is this more of a best practice rather than two LG's

thanks again

[Rob Huffman]

Hi Pete,

Good stuff my friend! This would be considered the "Best practice" config for Hunt Groups with Voicemail.

For your second question, the DN's in question would likely still have VM settings under the DN page. These would be used when someone calls them directly. These individual VM/Forwarding settings will never engage when the call has routed via the Hunt Pilot DN.

Hope this makes sense :)

Rob