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cowetacoit
Beginner

Hunt Pilot Alerting Name displayed on Caller ID

We recently upgraded from UC 7.1.5 to 9.1 and have found that the Hunt Pilot Alerting Name or DN of the Hunt Pilot is displayed on the phones instead of the outside caller ID. This is VERY annoying to our users. Does anyone know of a workaround to display the real outside caller ID? An example call flow if below...

 

Translation Pattern > Hunt Pilot (Hunt List and Line Groups) > Caller ID of the Hunt Pilot or DN is displayed on the phones in the Line Group instead of the external caller ID

5 REPLIES 5
Rob Huffman
Hall of Fame Community Legend

Hi there,

 

You are most correct in that this behavior did change with the release of CUCM 8.x Have a look at;

 

New Service Parameter :  "Display Hunt Pilot Name or DN for Hunt  Group Calls When Alerting"  Default Value : True

 

Change this to "False" and you should see the display as it used to show :)

 

From;

 

https://supportforums.cisco.com/discussion/11035246/cucm-8-change-hunt-name-display

 

Cheers!

Rob

Great!!!!

 

Now, if i could just find that Parameter! I've on to Service Parameter selected Cisco CM but can't seem to find it. running 9.1