01-22-2018 05:39 AM - edited 03-17-2019 12:00 PM
Hello ,
we have problem with Hunt pilot in queue .
when user receive calls from PRI and forward to hunt pilot
the user hear silence in queue.
scenario: Pri(MGCP)->extension answer-> user transfer to Hunt Pilot
if user call from external number to hunt pilot directly he hear music.
my CUCM : 11.5.1.11900-26
any idea ?
01-22-2018 06:58 AM
Does the transferring phone have an MRGL assigned? Does it have MOH settings either at the phone level or via a Common Device Configuration?
Brandon
01-23-2018 12:48 AM
01-23-2018 01:06 AM
01-23-2018 04:59 AM
Do you have a MOH audio source assigned to the phone?
02-05-2018 06:45 AM - edited 02-05-2018 06:46 AM
we fix issue .
we change this Parameter in CUCM :
Service Parameter -> *Duplex Streaming Enabled* to set to True
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