ā10-02-2015 03:31 AM - edited ā03-17-2019 04:27 AM
Dear all
I'm installing CUC(8.6) I would like to know how to import wav. file to create greeting I don't know menu to import.Guide me please.
Solved! Go to Solution.
ā10-02-2015 03:54 AM
Hi Nongluck,
This is explained here
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag150.html
Manish
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ā10-02-2015 04:34 AM
You should update the java version to the latest on your PC, then you will get the options as attached in the pic.
Manish
ā10-02-2015 03:54 AM
Hi Nongluck,
This is explained here
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag150.html
Manish
- Do rate helpful posts -
ā10-02-2015 04:02 AM
Hi Manish
Thank you for help let me read document and try I will be back update again
ā10-02-2015 04:13 AM
Hi Manish
I go to menu system call handler>>>create name
but I canĀ“t see any menu in order to open a file. I only see the "Play/Record" interface . When I press it, Unity shows a message: "InnitApple Failed to get the instance"
I tried to update java and add exception in java already but not working.This is correct to import wav. file ?
ā10-02-2015 04:34 AM
ā10-02-2015 08:46 AM
Thank you Manish let me tried
ā10-02-2015 08:53 AM
Hi
Just adding to Manish's point.
Unity Connection based these Java Applets are extremely sensitive to the Java version as well as total installations of Java.
Since you are getting this annoying err, here are the steps that I would have followed:
1. go to www.java.com
2. Click on "Do I have Java?" link ( it is a very tiny link)
3. It should bring the option of "Verify Java Version"
Click the button, and proceed and it shall tell you if you have what version of the Java.
However in case of any issues, just remove ALL Java from the system and restart it, and follow the process, and then it may come back and say, you do not have Java.
At that point, install the latest Java version and Restart the computer once again.
HTH
ā10-02-2015 08:01 PM
ā10-03-2015 12:44 AM
Hi Nongluck,
You may try the workaround listed in the following bug for this error
https://tools.cisco.com/bugsearch/bug/CSCto92753
Manish
ā10-08-2015 03:18 AM
Hi Manish
let my test it I will update again
ā10-09-2015 03:20 AM
Hi Manish
Now It's working I used Unity Connection Audiotext Manager.Thank for help.
ā07-20-2017 10:53 AM
Hi,
Could you explain how it worked for you?
Thanks
ā07-20-2017 10:52 AM
Hey, I did this, however, to no luck.
I updated current java version, added the exception for CUC in java control panel but I am still getting InnitApple Failed to get the instance error.
Thanks
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