Import wav. file to CUC

[Nongluck Prongjite]

Dear all

     I'm installing CUC(8.6) I would like to know how to import wav. file to create greeting I don't know menu to import.Guide me please.

[Manish Gogna · Accepted solution]

Hi Nongluck,

This is explained here

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag150.html

Manish

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[Nongluck Prongjite]

Hi Manish

     Thank you for help let me read document and try I will be back update again

[Nongluck Prongjite]

Hi Manish

    I go to menu system call handler>>>create name

but I can´t see any menu in order to open a file. I only see the "Play/Record" interface . When I press it, Unity shows a message: "InnitApple Failed to get the instance"  
I tried to update java and add exception in java already but not working.This is correct to import wav. file ?  

[Manish Gogna · Accepted solution]

You should update the java version to the latest on your PC, then you will get the options as attached in the pic.

Manish

[Nongluck Prongjite]

Thank you Manish let me tried

[Wilson Samuel]

Hi

Just adding to Manish's point.

Unity Connection based these Java Applets are extremely sensitive to the Java version as well as total installations of Java.

Since you are getting this annoying err, here are the steps that I would have followed:

1. go to www.java.com

2. Click on "Do I have Java?" link ( it is a very tiny link)

3. It should bring the option of "Verify Java Version"

Click the button, and proceed and it shall tell you if you have what version of the Java.

However in case of any issues, just remove ALL Java from the system and restart it, and follow the process, and then it may come back and say, you do not have Java.

At that point, install the latest Java version and Restart the computer once again.

HTH

[Nongluck Prongjite]

Hi Wilson and Manish

     Thank you for help now it working I can import my wav. file but I have problem when I choose file already then save it system show "Failed to record name" please see file attach how ti fix it

[Manish Gogna]

Hi Nongluck,

You may try the workaround listed in the following bug for this error

https://tools.cisco.com/bugsearch/bug/CSCto92753

Manish

[Nongluck Prongjite]

Hi Manish

    let my test it I will update again

[Nongluck Prongjite]

Hi Manish

    Now It's working I used Unity Connection Audiotext Manager.Thank for help.

[voipeee]

Hi,

Could you explain how it worked for you?

Thanks

[voipeee]

Hey, I did this, however, to no luck.

I updated current java version, added the exception for CUC in java control panel but I am still getting InnitApple Failed to get the instance error.

Thanks