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In the IP Phone appears the message "SEP [MAC] .cnf.xml"

mtotelenivel1
Level 1
Level 1

‎02-28-2017 11:28 PM - edited ‎03-17-2019 09:40 AM

Hi Team,

I have a problem with IP phones "various models", in the status messages a message appears constantly showing "SEP [MAC] .cnf.xml" as shown in the following capture.

I connected to a 7961 and I downloaded the logs, when I check them I see:

|=== Syslogd === Wed Mar 1 02:19:59 2017
====================================================
WRN 02:19:59.157689 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=21)
WRN 02:19:59.159775 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'ucs2' in element '/Glyphs/Glyph' (line=22)
WRN 02:19:59.161953 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=22)
WRN 02:19:59.164049 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'ucs2' in element '/Glyphs/Glyph' (line=23)
WRN 02:19:59.166155 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=23)
WRN 02:19:59.168310 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'ucs2' in element '/Glyphs/Glyph' (line=24)

......

WRN 02:20:00.234882 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=196)
NOT 02:20:00.237886 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - propertyChanged - device.callagent.messages.0 value=0
NOT 02:20:00.242841 JVM: Startup Module Loader|cip.cfg.r:? - Requesting CONFIG file from TFTP Service(1)
ERR 02:20:00.263233 JVM: tftpClient SEP001EF7C31E2C.cnf.xml /usr/ram/SEP001EF7C31E2C.cnf.xml 550001 1
NOT 02:20:00.294727 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - propertyChanged - device.settings.fullyregistered value=true
NOT 02:20:00.298222 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - FULLY_REGISTERED - Resetting retry installer interval
NOT 02:20:00.310728 JVM: Startup Module Loader|cip.midp.pushregistry.f:? - setAcceptConnections - ENABLED
NOT 02:20:00.314944 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - propertyChanged - device.settings.fullyregistered value=true
NOT 02:20:00.322236 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - FULLY_REGISTERED - Resetting retry installer interval
NOT 02:20:00.329228 JVM: Startup Module Loader|cip.midp.pushregistry.f:? - setAcceptConnections - ENABLED
NOT 02:20:00.333658 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - propertyChanged - device.callagent.messages.0 value=0
NOT 02:20:00.337698 tftpClient: tftp request rcv'd from /usr/tmp/tftp, srcFile = SEP001EF7C31E2C.cnf.xml, dstFile = /usr/ram/SEP001EF7C31E2C.cnf.xml max size = 550001
NOT 02:20:00.344206 tftpClient: auth server - tftpList[0] = ::ffff:192.168.80.4
NOT 02:20:00.345073 tftpClient: look up server - 0
WRN 02:20:00.348219 SECD: WARN:lookupCTL: ** no CTL, assume TFTP NONSECURE
WRN 02:20:00.359859 JVM: Startup Module Loader|cip.mmgr.dt:? - [MediaMgrSM]: Unhandled Event, State = StateOnHook Event = EventServicesTxStop
NOT 02:20:00.362815 tftpClient: secVal = 0xa
NOT 02:20:00.363823 tftpClient: ::ffff:192.168.80.4 is a NONsecure server
NOT 02:20:00.364642 tftpClient: look up server - 1
WRN 02:20:00.367556 SECD: WARN:lookupCTL: ** no CTL, assume TFTP NONSECURE
NOT 02:20:00.374175 tftpClient: secVal = 0xa

I attach the log and screenshots.

Where is the problem?

Thanks & Best Regards,

Juan Miguel Huertas Alegre

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0 Helpful
12 Replies 12

Leo Laohoo
Hall of Fame
Hall of Fame

‎03-01-2017 12:23 AM

Is this a Cisco-based call manager solution or not?

0 Helpful

mtotelenivel1
Level 1
Level 1
In response to Leo Laohoo

‎03-01-2017 12:26 AM

Hi Leo,

Yes, is a Cisco-Based Call Manager solution.

Thanks & Best Regards,

JuanMi

0 Helpful

Abhay Singh Reyal
Level 4
Level 4
In response to mtotelenivel1

‎03-01-2017 03:36 AM

Is 192.168.80.4 the correct tftp server ? Check the ITL value on the phone and server where tftp is running. Make sure they are same.

Regards

Abhay

Regards
Abhay Singh Reyal
The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle
0 Helpful

mtotelenivel1
Level 1
Level 1
In response to Abhay Singh Reyal

‎03-01-2017 08:47 AM

Hi Abhay,

Yes, the 192.168.80.4 ip corresponds to the Publisher, and the 192.168.80.8 ip with the Subscriber.

I have reviewed the certificates and I see that the ipsec are expired, can this be the cause?

Thanks & Regards,

JuanMi

0 Helpful

Abhay Singh Reyal
Level 4
Level 4
In response to mtotelenivel1

‎03-01-2017 10:20 AM

You can regenerate the ipsec certs and add them as IPSEC-TRUST on other nodes, if they are not CA signed, see if this helps.

Did you check the ITL as well on phone and Publisher server ?

Regards

Abhay

Regards
Abhay Singh Reyal
The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle
0 Helpful

mtotelenivel1
Level 1
Level 1
In response to Abhay Singh Reyal

‎03-02-2017 12:44 AM

Hi Abhay,

The CTL/ITL file is not installed on the phone.

When I run the "show CTL" command in the Publisher, shows me:

Admin: show ctl
Length of CTL file: 0
CTL File not found. Please run CTLClient plugin to generate the CTL file.
Error parsing the CTL File.

The command "show itl" does not recognize the system.

Admin: show itl
Invalid Command
Admin:

Thanks & Best Regards,

JuanMi

0 Helpful

Abhay Singh Reyal
Level 4
Level 4
In response to mtotelenivel1

‎03-02-2017 01:40 AM

What is the call manager version you are using ?

Regards

Abhay

Regards
Abhay Singh Reyal
The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle
0 Helpful

mtotelenivel1
Level 1
Level 1
In response to Abhay Singh Reyal

‎03-02-2017 03:46 AM

Hi Abhay,

CUCM 7.1.3.31900-1

Thanks & Regards,

JuanMi

0 Helpful

mtotelenivel1
Level 1
Level 1
In response to mtotelenivel1

‎03-06-2017 04:34 AM

Hello team,

any news?

Thanks & Best Regards,

JuanMi

0 Helpful

mtotelenivel1
Level 1
Level 1
In response to mtotelenivel1

‎03-07-2017 07:28 AM

Hi Team,

I have reviewed the logs and see that certain phones are reset.

Example:

The phone restart

03/07/2017 09:14:15.823 CCM|StationInit: TCPPid=[ 3.100.9.233435] Keep alive timeout.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:15.823 CCM|Closing Station connection DeviceName=SEP001D4543599B, TCPPid = [3.100.9.233435], IPAddr=192.168.67.205, Port=20601, Device Controller=[3,40,98521]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:15.823 CCM|CCM_PI: CPIClass::deleteInstance(), Caller's error, inappropriate InstanceIndex[304] > m_nMaxCreatedInstanceIndex[131] or m_nMaxCreatedInstanceIndex == -1. PIClass(Enum=2)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::All><MASK::ffff>
03/07/2017 09:14:15.823 CCM|StationD: (0098521) Delete Stats Instance for Station failed - ErrCode= -1, statIndex= 304|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Error><MASK::0800>
03/07/2017 09:14:15.823 CCM|DeviceManager:star_DeviceStop Name=SEP001D4543599B Key=d7669f30-ef52-acf4-a18b-abf9423f3a42 RegisterDevice=63 DualModeFlag=0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:15.823 CCM|SMDMSharedData::findLocalDevice - Name=SEP001D4543599B Key=d7669f30-ef52-acf4-a18b-abf9423f3a42 isActvie=1 Pid=(3,40,98521) found|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:15.823 CCM|SMDMSharedData::notifyUnRegisterAndDeleteSubscribeeState|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:15.823 CCM|SMDMSharedData::findRemoteDeviceAny - Key=d7669f30-ef52-acf4-a18b-abf9423f3a42 not in RemoteDeviceInfo hashmap|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:15.824 CCM|LineControl::sendSNFNotifyIndForPresenceWithAlerting mPrecenceWithAlertingChangeNotifySubscribed=0, calllist#=0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800>
03/07/2017 09:14:15.824 CCM|LineControl - Delete index =283|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800>
03/07/2017 09:14:15.824 CCM|LineManager::star_LineUnregisterInd - release id = 283|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Special><MASK::0800>
03/07/2017 09:14:15.824 CCM|DeviceManager:star_DeviceStop Name=2630:8c86f3ea-2f7e-1eed-2e8a-893037fcf237 Key=8aca60e1-59cd-67b1-118d-3678c17b6dbd RegisterDevice=62 DualModeFlag=0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:15.824 CCM|SMDMSharedData::findLocalDevice - Name=2630:8c86f3ea-2f7e-1eed-2e8a-893037fcf237 Key=8aca60e1-59cd-67b1-118d-3678c17b6dbd isActvie=1 Pid=(3,139,28180) found|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:15.824 CCM|SMDMSharedData::notifyUnRegisterAndDeleteSubscribeeState|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:15.824 CCM|SMDMSharedData::findRemoteDeviceAny - Key=8aca60e1-59cd-67b1-118d-3678c17b6dbd not in RemoteDeviceInfo hashmap|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:15.824 CCM|-->RISCMAccess::DeviceUnRegister(...)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Entry_exit><MASK::10000>
03/07/2017 09:14:15.824 CCM|Device UnRegister deviceName : SEP001D4543599B, Protocol : 1|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::10000>
03/07/2017 09:14:15.824 CCM|DebugMsg deviceName : SEP001D4543599B, DeviceType : 307, risClass: 1|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::10000>
03/07/2017 09:14:15.824 CCM|SCCP Device Unregister: deviceName(SEP001D4543599B), Protocol(1), RegisteredSCCP(21), RegisteredSIP(26), Registered(47)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Significant><MASK::10000>
03/07/2017 09:14:15.824 CCM|Device Unregister: deviceName(SEP001D4543599B), Protocol(1), RegisteredSCCP(21), RegisteredSIP(26), Registered(47), Unregistered(121)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::10000>
03/07/2017 09:14:15.824 CCM|Setting extension (2630) to unregistered status|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::10000>

The phone  registering

03/07/2017 09:14:49.445 CCM|StationInit: (0000000) alarmSeverity=2 text="10: Nombre=SEP001D4543599B Carga= SCCP11.8-5-3S ۬timo=Tiempo de espera de TCP" parm1=0(0) parm2=0(0).|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341345><IP::192.168.67.205><DEV::><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.489 CCM|CMProcMon - ------Entered Router Verification|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Arbitrary><MASK::0800>
03/07/2017 09:14:49.489 CCM|CMProcMon - ----Exited Router Verification|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Arbitrary><MASK::0800>
03/07/2017 09:14:49.508 CCM|StationInit: (0000000) InboundStim - StationRegisterMessageId [Normal Device priority]: |<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341346><IP::192.168.67.205><DEV::><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.508 CCM|Processing StationReg. regCount: 1 DeviceName=SEP001D4543599B, TCPPid = [3.100.9.233503], IPAddr=192.168.67.205, Port=32043, Device Controller=[3,40,98530]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.508 CCM|getMaxCallForDeviceFromModel: ProductSupportsFeature table entry for model 307 and feature SUPPORTS_FEATURE_MULTIPLE_CALL_DISPLAY has deviceprotocol = 0 maxcalls = 6|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:49.508 CCM|StationD: (0098530) wait_register_StationRegister - Check MAC address & protocolVer & Call Limit (mac=, protocolVer=0x85720011, limit=6)|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800>
03/07/2017 09:14:49.509 CCM|CcmCcmdbHelper::getProcessConfigGivenProcessnodeParamnameService - Value of DeviceMobilityMode from process config table is (0)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:49.509 CCM|CcmCcmdbHelper::getProcessConfigGivenProcessnodeParamnameService - Value of DeviceMobilityMode from process config table is (0)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:49.509 CCM|GetMaxCallForDevice: cannot find entry in ProductSupportsFeature table for product 206 and protocol 0feature SUPPORTS_FEATURE_RESTRICT_MAX_CALLS|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:49.509 CCM|GetMaxCallForDevice: cannot find entry in ProductSupportsFeature table for product 206 and protocol 99feature SUPPORTS_FEATURE_RESTRICT_MAX_CALLS|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:49.509 CCM|StationD: (0098530) ClusterSecurityMode = (0) DeviceSecurityMode = (1)|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800>
03/07/2017 09:14:49.509 CCM|Protocol match: SCCP|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0020>
03/07/2017 09:14:49.509 CCM|StationD: (0098530) DND settings from TSP: status=0, option=0, ringSetting=5|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::All><MASK::ffff>
03/07/2017 09:14:49.509 CCM|CcmCcmdbHelper::hrDurationTimer -1, hrIntervalTimer -1, numplan.hrduration -1, numplan.hrinterval -1|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:49.509 CCM|SMDMSharedData::findAliasRegInfo - AliasName = 8aca60e1-59cd-67b1-118d-3678c17b6dbd not in AliasInfo hashmap|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:49.509 CCM|DeviceManager::star_DmPidReq - RequestedName=8aca60e1-59cd-67b1-118d-3678c17b6dbd LookupName=8aca60e1-59cd-67b1-118d-3678c17b6dbd|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:49.509 CCM|SMDMSharedData::findRemoteDeviceAny - Key=8aca60e1-59cd-67b1-118d-3678c17b6dbd not in RemoteDeviceInfo hashmap|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:49.509 CCM|LineManager::getLineControlStatIndex - will use id = 115|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Special><MASK::0800>
03/07/2017 09:14:49.510 CCM|LineControl - Create Stats: index =115|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,139,28190.1><IP::><DEV::><LVL::Detailed><MASK::0800>
03/07/2017 09:14:49.510 CCM|StationD: (0098530) Device SEP001D4543599B, --INFO-- line_register_LineRegisterRes registering line=1 and maxline=1|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Special><MASK::ffffff>
03/07/2017 09:14:49.510 CCM|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><MN::Directory Number><MV::2630><DEV::SEP001D4543599B><LVL::All><MASK::ffff>
03/07/2017 09:14:49.510 CCM|StationD: (0098530) sendCapabilitiesReq Send StationOutputRegisterAck|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800>
03/07/2017 09:14:49.510 CCM|StationD: (0098530) RegisterAck keepAliveInterval=30 dateTemplate='D/M/Y' secondaryKeepAliveInterval=60.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Special><MASK::0020>
03/07/2017 09:14:49.510 CCM|StationD: (0098530) Send StationOutputCapabilitiesReq in sendCapabilitiesReq|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800>
03/07/2017 09:14:49.510 CCM|StationD: (0098530) CapabilitiesReq.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.510 CCM|DeviceManager:star_DeviceStart Name=SEP001D4543599B Key=d7669f30-ef52-acf4-a18b-abf9423f3a42 RegisterDevice=61 DualModeFlag=0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:49.510 CCM|mMobileDevice = 0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:49.525 CCM|StationInit: (0098530) InboundStim - Undefined Stimulus Device Message - MessageID: 0x2|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341348><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.526 CCM|StationInit: (0098530) InboundStim - StationButtonTemplateReqMessageID: Msg Size(received, defined) = 8, 4|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341349><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.526 CCM|StationInit: (0098530) ButtonTemplateReq.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341349><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.526 CCM|StationInit: (0098530) SoftKeyTemplateReq.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341350><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.527 CCM|StationInit: (0098530) SoftKeySetReq.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341351><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.528 CCM|StationInit: (0098530) ConfigStatReq.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341352><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.534 CCM|StationInit: (0098530) InboundStim - StationCapabilitiesResMessageID: Msg Size(received, defined) = 200, 296|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.534 CCM|StationInit: (0098530) CapabilitiesRes capCount=12 caps= 25(40) 6(60) 4(40) 2(40) 7(60) 8(60) 86(60) 15(60) 16(60) 11(60) 12(60) 257(1) |<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.534 CCM|CCM_PI: CPIClass::createInstance(), Caller's error,inappropriate InstanceIndex[158] > (m_nMaxCreatedInstanceIndex[131] + 1). PIClass(Enum=2)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::All><MASK::ffff>
03/07/2017 09:14:49.534 CCM|StationD: (0098530) Create Stats for Station device: NUEVAS TECNOLOGIAS - ROSA MONTE SERRANO failed. ErrCode= -1, statIndex= 158|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Error><MASK::0800>
03/07/2017 09:14:49.535 CCM|getRestrictMaxCallForDevice: cannot find entry in ProductSupportsFeature table for model 307 and protocol 0feature SUPPORTS_FEATURE_RESTRICT_MAX_CALLS|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:49.535 CCM|getRestrictMaxCallForDevice: cannot find entry in ProductSupportsFeature table for model 307 and protocol 99feature SUPPORTS_FEATURE_RESTRICT_MAX_CALLS|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:49.535 CCM|StationD: (0098530) ApplicationID: 98530, DataLength: 16, LineInstance: 0, CallReference: 0, tcp Length = 60|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.535 CCM|-->RISCMAccess::DeviceRegister(...)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Entry_exit><MASK::10000>
03/07/2017 09:14:49.535 CCM|Device Register deviceName : SEP001D4543599B, IPAdress : 192.168.67.205, IPv6Address : not shown, IPv4Attribute : 3, IPv6Attribute : 0, LoadID : SCCP11.8-5-3S, ActiveLoadID : SCCP11.8-5-3S, InactiveLoadID : , DeviceType : 307, Protocol : 1|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::10000>
03/07/2017 09:14:49.535 CCM|DebugMsg deviceName : SEP001D4543599B, DeviceType : 307, risClass: 1|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::10000>
03/07/2017 09:14:49.535 CCM|SCCP Device Register from Unregister: deviceName(SEP001D4543599B), Protocol(1), RegisteredSCCP(21), RegisteredSIP(26), Registered(47)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Significant><MASK::10000>
03/07/2017 09:14:49.535 CCM|<--RISCMAccess::DeviceRegister(...)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Entry_exit><MASK::10000>
03/07/2017 09:14:49.535 CCM|StationD: (0098530) ButtonTemplate buttonTemplate= 6|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341349><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.535 CCM|StationD: (0098530) SoftKeyTemplateRes softKeyTemplate=?., Protocol Ver =85720011|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341350><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.536 CCM|StationD: (0098530) SoftKeySetRes softKeySets=?.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341351><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.536 CCM|StationD: (0098530) - Send StationOutputConfigStat in restart0_StationConfigStatReq|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341352><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800>
03/07/2017 09:14:49.536 CCM|StationD: (0098530) TCPPid = [3.100.9.233503] ConfigStatMessage sid=? userName='' serverName='ntcm5cos2' numberOfLines=1 numberOfSpeedDials=0.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341352><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.536 CCM|StationD: (0098530) SelectSoftKeys instance=0 reference=0 softKeySetIndex=0 validKeyMask=ffffffff.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341351><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.536 CCM|StationD: (0098530) DisplayPromptStatus timeOut=0 Status='' content='Your current options' line=0 CI=0 ver=85720011.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341351><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.536 CCM|LineControl(28190) - SEP001D4543599B registered, CEPN=d7669f30-ef52-acf4-a18b-abf9423f3a42, deviceType=1|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800>
03/07/2017 09:14:49.536 CCM|No associated device or user.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800>
03/07/2017 09:14:49.536 CCM|LineControl::sendSNFNotifyIndForPresenceWithAlerting mPrecenceWithAlertingChangeNotifySubscribed=0, calllist#=0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800>
03/07/2017 09:14:49.536 CCM|DeviceManager:star_DeviceStart Name=2630:8c86f3ea-2f7e-1eed-2e8a-893037fcf237 Key=8aca60e1-59cd-67b1-118d-3678c17b6dbd RegisterDevice=62 DualModeFlag=0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:49.536 CCM|mMobileDevice = 0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:49.536 CCM|SMDMSharedData::findRemoteDeviceList - Key=8aca60e1-59cd-67b1-118d-3678c17b6dbd not in RemoteDeviceInfo hashmap|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:49.550 CCM|New connection accepted. DeviceName=, TCPPid = [3.100.9.233504], IPAddr=192.168.66.174, Port=20425, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::0,0,0,0.0><IP::><DEV::><LVL::State Transition><MASK::0800>
03/07/2017 09:14:49.550 CCM|Waiting for the first KeepAlive Message from the station... DeviceName=, TCPPid = [3.100.9.233504], IPAddr=192.168.66.174, Port=20425, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::0,0,0,0.0><IP::><DEV::><LVL::State Transition><MASK::0800>
03/07/2017 09:14:49.581 CCM|StationInit: (0098530) LineStatReq lineNumber=1.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341354><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.581 CCM|StationD: (0098530) TCPPid = [3.100.9.233503] LineStat lineNum=1 DN=2630 DisplayName='' TextLabel='' DisplayOptions=9.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341354><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.581 CCM|StationInit: (0098530) ForwardStatReq lineNumber=1.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341355><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.581 CCM|StationD: (0098530) ForwardStat-- line=1 FwdStatus=0 FwdAV=0 FwdAD=|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341355><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.582 CCM|StationD: (0098530) ForwardStat activeForward=0 lineNumber=1 forwardAllActive=0 forwardBusyActive=0 forwardNoAnswer=0.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341355><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.582 CCM|StationInit: (0098530) SpeedDialStatReq speedDialNumber=1.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341356><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.583 CCM|StationInit: (0098530) SpeedDialStatReq speedDialNumber=2.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341357><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.584 CCM|StationInit: (0098530) SpeedDialStatReq speedDialNumber=3.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341358><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.585 CCM|StationInit: (0098530) SpeedDialStatReq speedDialNumber=4.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341359><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.602 CCM|StationInit: (0098530) TimeDateReq.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341360><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.602 CCM|StationD: (0098530) DefineTimeDate timeDateInfo=3/7/2017 9:14:49,2 systemTime=1488874489.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341360><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.603 CCM|StationD: (0098530) DisplayPromptStatus timeOut=0 Status='' content='Your current options' line=0 CI=0 ver=85720011.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341360><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.614 CCM|New connection accepted. DeviceName=, TCPPid = [3.100.9.233505], IPAddr=192.168.67.219, Port=37142, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::0,0,0,0.0><IP::><DEV::><LVL::State Transition><MASK::0800>
03/07/2017 09:14:49.614 CCM|Waiting for the first KeepAlive Message from the station... DeviceName=, TCPPid = [3.100.9.233505], IPAddr=192.168.67.219, Port=37142, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::0,0,0,0.0><IP::><DEV::><LVL::State Transition><MASK::0800>
03/07/2017 09:14:49.730 CCM|New connection accepted. DeviceName=, TCPPid = [3.100.9.233506], IPAddr=192.168.66.191, Port=25324, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::0,0,0,0.0><IP::><DEV::><LVL::State Transition><MASK::0800>
03/07/2017 09:14:49.730 CCM|Waiting for the first KeepAlive Message from the station... DeviceName=, TCPPid = [3.100.9.233506], IPAddr=192.168.66.191, Port=25324, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::0,0,0,0.0><IP::><DEV::><LVL::State Transition><MASK::0800>
03/07/2017 09:14:49.836 CCM|StationInit: (0098530) StationRegisterAvailableLines lines=1.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341361><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.836 CCM|virtualAllocatedSize - invoking reseizecallback function |<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::0800>
03/07/2017 09:14:49.836 CCM|StationD: (0098530) restart0_StationRegisterAvailableLines: currentMaxAvailLineNum = 1, mMaxAvailLineNum = 1 ::mMaxLineIndex=1|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341361><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Significant><MASK::ffffff>
03/07/2017 09:14:49.848 CCM|StationInit: (0098530) StationMediaPathEvt.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341362><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.849 CCM|StationInit: (0098530) StationMediaPathEvt.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341363><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.850 CCM|StationInit: (0098530) StationMediaPathCapability.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341364><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.850 CCM|StationD: (0098530) SelectSoftKeys instance=0 reference=0 softKeySetIndex=0 validKeyMask=ffffffff.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341364><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.874 CCM|New connection accepted. DeviceName=, TCPPid = [3.100.9.233507], IPAddr=192.168.66.126, Port=24614, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::0,0,0,0.0><IP::><DEV::><LVL::State Transition><MASK::0800>
03/07/2017 09:14:49.874 CCM|Waiting for the first KeepAlive Message from the station... DeviceName=, TCPPid = [3.100.9.233507], IPAddr=192.168.66.126, Port=24614, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::0,0,0,0.0><IP::><DEV::><LVL::State Transition><MASK::0800>
03/07/2017 09:14:49.885 CCM|KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPPid = [3.100.9.646], IPAddr=192.168.51.222, Port=26522, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341365><IP::192.168.51.222><DEV::><LVL::Detailed><MASK::80000>
03/07/2017 09:14:49.925 CCM|StationInit: (0098530) StationRegisterAvailableLines lines=1.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341366><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:49.925 CCM|StationD: (0098530) restart0_StationRegisterAvailableLines: currentMaxAvailLineNum = 1, mMaxAvailLineNum = 1 ::mMaxLineIndex=1|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341366><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Significant><MASK::ffffff>
03/07/2017 09:14:50.072 CCM|KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPPid = [3.100.9.470], IPAddr=192.168.69.103, Port=22595, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341367><IP::192.168.69.103><DEV::><LVL::Detailed><MASK::80000>
03/07/2017 09:14:50.077 CCM|KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPPid = [3.100.9.233094], IPAddr=192.168.67.159, Port=17009, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341368><IP::192.168.67.159><DEV::><LVL::Detailed><MASK::80000>
03/07/2017 09:14:50.080 CCM|StationInit: (0098530) InboundStim - StationDeviceToUserDataResponseMessageVersion1ID: Msg Size(received, defined) = 560, 2044|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341369><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:50.080 CCM|StationInit: (0098530) DeviceToUserDataResponse.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341369><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>

Attached file with error messages extracted from RTMT.

Thanks & Best Regards,

JuanMi

Preview file
140 KB
0 Helpful

Jaime Valencia
Cisco Employee
Cisco Employee

‎03-01-2017 07:31 AM

What is the exact behavior you're seeing on the devices?

HTH

java

if this helps, please rate
0 Helpful

mtotelenivel1
Level 1
Level 1
In response to Jaime Valencia

‎03-01-2017 08:44 AM

Hi Team,

In the phone constantly appear messages indicating:


02:07:28 SEP001D4543599B.cnf.xml
02:18:36 Archivo no encontrado : CTLFile.tlv
02:18:36 Ninguna CTL instalada
02:18:36 SEP001D4543599B.cnf.xml
02:18:37 Error al verif. info. config.
02:18:38 SEP001D4543599B.cnf.xml
02:38:43 SEP001D4543599B.cnf.xml

I have reviewed the certificates and I see that the ipsec are expired, can this be the cause?

Thanks & Regards,

JuanMi

0 Helpful
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