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- About mtotelenivel1
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Created by
mtotelenivel1
in IP Telephony and Phones
in IP Telephony and Phones
01-04-2018
08:40 AM
01-04-2018
08:40 AM
Hi Team,
I followed the instructions and the product instance was linked correctly.
For the issue of licenses I have opened case.
Thanks & Best Regards,
Juan Miguel Huertas Alegre
... View more
03-07-2017
07:28 AM
Hi Team,
I have reviewed the logs and see that certain phones are reset.
Example:
The phone restart
03/07/2017 09:14:15.823 CCM|StationInit: TCPPid=[ 3.100.9.233435] Keep alive timeout.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:15.823 CCM|Closing Station connection DeviceName=SEP001D4543599B, TCPPid = [3.100.9.233435], IPAddr=192.168.67.205, Port=20601, Device Controller=[3,40,98521]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:15.823 CCM|CCM_PI: CPIClass::deleteInstance(), Caller's error, inappropriate InstanceIndex[304] > m_nMaxCreatedInstanceIndex[131] or m_nMaxCreatedInstanceIndex == -1. PIClass(Enum=2)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::All><MASK::ffff> 03/07/2017 09:14:15.823 CCM|StationD: (0098521) Delete Stats Instance for Station failed - ErrCode= -1, statIndex= 304|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Error><MASK::0800> 03/07/2017 09:14:15.823 CCM|DeviceManager:star_DeviceStop Name=SEP001D4543599B Key=d7669f30-ef52-acf4-a18b-abf9423f3a42 RegisterDevice=63 DualModeFlag=0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:15.823 CCM|SMDMSharedData::findLocalDevice - Name=SEP001D4543599B Key=d7669f30-ef52-acf4-a18b-abf9423f3a42 isActvie=1 Pid=(3,40,98521) found|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:15.823 CCM|SMDMSharedData::notifyUnRegisterAndDeleteSubscribeeState|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:15.823 CCM|SMDMSharedData::findRemoteDeviceAny - Key=d7669f30-ef52-acf4-a18b-abf9423f3a42 not in RemoteDeviceInfo hashmap|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:15.824 CCM|LineControl::sendSNFNotifyIndForPresenceWithAlerting mPrecenceWithAlertingChangeNotifySubscribed=0, calllist#=0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800> 03/07/2017 09:14:15.824 CCM|LineControl - Delete index =283|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800> 03/07/2017 09:14:15.824 CCM|LineManager::star_LineUnregisterInd - release id = 283|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Special><MASK::0800> 03/07/2017 09:14:15.824 CCM|DeviceManager:star_DeviceStop Name=2630:8c86f3ea-2f7e-1eed-2e8a-893037fcf237 Key=8aca60e1-59cd-67b1-118d-3678c17b6dbd RegisterDevice=62 DualModeFlag=0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:15.824 CCM|SMDMSharedData::findLocalDevice - Name=2630:8c86f3ea-2f7e-1eed-2e8a-893037fcf237 Key=8aca60e1-59cd-67b1-118d-3678c17b6dbd isActvie=1 Pid=(3,139,28180) found|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:15.824 CCM|SMDMSharedData::notifyUnRegisterAndDeleteSubscribeeState|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:15.824 CCM|SMDMSharedData::findRemoteDeviceAny - Key=8aca60e1-59cd-67b1-118d-3678c17b6dbd not in RemoteDeviceInfo hashmap|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:15.824 CCM|-->RISCMAccess::DeviceUnRegister(...)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Entry_exit><MASK::10000> 03/07/2017 09:14:15.824 CCM|Device UnRegister deviceName : SEP001D4543599B, Protocol : 1|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::10000> 03/07/2017 09:14:15.824 CCM|DebugMsg deviceName : SEP001D4543599B, DeviceType : 307, risClass: 1|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::10000> 03/07/2017 09:14:15.824 CCM|SCCP Device Unregister: deviceName(SEP001D4543599B), Protocol(1), RegisteredSCCP(21), RegisteredSIP(26), Registered(47)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Significant><MASK::10000> 03/07/2017 09:14:15.824 CCM|Device Unregister: deviceName(SEP001D4543599B), Protocol(1), RegisteredSCCP(21), RegisteredSIP(26), Registered(47), Unregistered(121)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::10000> 03/07/2017 09:14:15.824 CCM|Setting extension (2630) to unregistered status|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::10000>
The phone registering
03/07/2017 09:14:49.445 CCM|StationInit: (0000000) alarmSeverity=2 text="10: Nombre=SEP001D4543599B Carga= SCCP11.8-5-3S ۬timo=Tiempo de espera de TCP" parm1=0(0) parm2=0(0).|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341345><IP::192.168.67.205><DEV::><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.489 CCM|CMProcMon - ------Entered Router Verification|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Arbitrary><MASK::0800> 03/07/2017 09:14:49.489 CCM|CMProcMon - ----Exited Router Verification|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Arbitrary><MASK::0800> 03/07/2017 09:14:49.508 CCM|StationInit: (0000000) InboundStim - StationRegisterMessageId [Normal Device priority]: |<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341346><IP::192.168.67.205><DEV::><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.508 CCM|Processing StationReg. regCount: 1 DeviceName=SEP001D4543599B, TCPPid = [3.100.9.233503], IPAddr=192.168.67.205, Port=32043, Device Controller=[3,40,98530]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.508 CCM|getMaxCallForDeviceFromModel: ProductSupportsFeature table entry for model 307 and feature SUPPORTS_FEATURE_MULTIPLE_CALL_DISPLAY has deviceprotocol = 0 maxcalls = 6|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:49.508 CCM|StationD: (0098530) wait_register_StationRegister - Check MAC address & protocolVer & Call Limit (mac=, protocolVer=0x85720011, limit=6)|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800> 03/07/2017 09:14:49.509 CCM|CcmCcmdbHelper::getProcessConfigGivenProcessnodeParamnameService - Value of DeviceMobilityMode from process config table is (0)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:49.509 CCM|CcmCcmdbHelper::getProcessConfigGivenProcessnodeParamnameService - Value of DeviceMobilityMode from process config table is (0)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:49.509 CCM|GetMaxCallForDevice: cannot find entry in ProductSupportsFeature table for product 206 and protocol 0feature SUPPORTS_FEATURE_RESTRICT_MAX_CALLS|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:49.509 CCM|GetMaxCallForDevice: cannot find entry in ProductSupportsFeature table for product 206 and protocol 99feature SUPPORTS_FEATURE_RESTRICT_MAX_CALLS|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:49.509 CCM|StationD: (0098530) ClusterSecurityMode = (0) DeviceSecurityMode = (1)|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800> 03/07/2017 09:14:49.509 CCM|Protocol match: SCCP|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0020> 03/07/2017 09:14:49.509 CCM|StationD: (0098530) DND settings from TSP: status=0, option=0, ringSetting=5|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::All><MASK::ffff> 03/07/2017 09:14:49.509 CCM|CcmCcmdbHelper::hrDurationTimer -1, hrIntervalTimer -1, numplan.hrduration -1, numplan.hrinterval -1|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:49.509 CCM|SMDMSharedData::findAliasRegInfo - AliasName = 8aca60e1-59cd-67b1-118d-3678c17b6dbd not in AliasInfo hashmap|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:49.509 CCM|DeviceManager::star_DmPidReq - RequestedName=8aca60e1-59cd-67b1-118d-3678c17b6dbd LookupName=8aca60e1-59cd-67b1-118d-3678c17b6dbd|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:49.509 CCM|SMDMSharedData::findRemoteDeviceAny - Key=8aca60e1-59cd-67b1-118d-3678c17b6dbd not in RemoteDeviceInfo hashmap|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:49.509 CCM|LineManager::getLineControlStatIndex - will use id = 115|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Special><MASK::0800> 03/07/2017 09:14:49.510 CCM|LineControl - Create Stats: index =115|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,139,28190.1><IP::><DEV::><LVL::Detailed><MASK::0800> 03/07/2017 09:14:49.510 CCM|StationD: (0098530) Device SEP001D4543599B, --INFO-- line_register_LineRegisterRes registering line=1 and maxline=1|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Special><MASK::ffffff> 03/07/2017 09:14:49.510 CCM|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><MN::Directory Number><MV::2630><DEV::SEP001D4543599B><LVL::All><MASK::ffff> 03/07/2017 09:14:49.510 CCM|StationD: (0098530) sendCapabilitiesReq Send StationOutputRegisterAck|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800> 03/07/2017 09:14:49.510 CCM|StationD: (0098530) RegisterAck keepAliveInterval=30 dateTemplate='D/M/Y' secondaryKeepAliveInterval=60.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Special><MASK::0020> 03/07/2017 09:14:49.510 CCM|StationD: (0098530) Send StationOutputCapabilitiesReq in sendCapabilitiesReq|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800> 03/07/2017 09:14:49.510 CCM|StationD: (0098530) CapabilitiesReq.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.510 CCM|DeviceManager:star_DeviceStart Name=SEP001D4543599B Key=d7669f30-ef52-acf4-a18b-abf9423f3a42 RegisterDevice=61 DualModeFlag=0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:49.510 CCM|mMobileDevice = 0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341347><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:49.525 CCM|StationInit: (0098530) InboundStim - Undefined Stimulus Device Message - MessageID: 0x2|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341348><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.526 CCM|StationInit: (0098530) InboundStim - StationButtonTemplateReqMessageID: Msg Size(received, defined) = 8, 4|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341349><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.526 CCM|StationInit: (0098530) ButtonTemplateReq.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341349><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.526 CCM|StationInit: (0098530) SoftKeyTemplateReq.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341350><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.527 CCM|StationInit: (0098530) SoftKeySetReq.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341351><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.528 CCM|StationInit: (0098530) ConfigStatReq.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341352><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.534 CCM|StationInit: (0098530) InboundStim - StationCapabilitiesResMessageID: Msg Size(received, defined) = 200, 296|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.534 CCM|StationInit: (0098530) CapabilitiesRes capCount=12 caps= 25(40) 6(60) 4(40) 2(40) 7(60) 8(60) 86(60) 15(60) 16(60) 11(60) 12(60) 257(1) |<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.534 CCM|CCM_PI: CPIClass::createInstance(), Caller's error,inappropriate InstanceIndex[158] > (m_nMaxCreatedInstanceIndex[131] + 1). PIClass(Enum=2)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::All><MASK::ffff> 03/07/2017 09:14:49.534 CCM|StationD: (0098530) Create Stats for Station device: NUEVAS TECNOLOGIAS - ROSA MONTE SERRANO failed. ErrCode= -1, statIndex= 158|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Error><MASK::0800> 03/07/2017 09:14:49.535 CCM|getRestrictMaxCallForDevice: cannot find entry in ProductSupportsFeature table for model 307 and protocol 0feature SUPPORTS_FEATURE_RESTRICT_MAX_CALLS|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:49.535 CCM|getRestrictMaxCallForDevice: cannot find entry in ProductSupportsFeature table for model 307 and protocol 99feature SUPPORTS_FEATURE_RESTRICT_MAX_CALLS|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:49.535 CCM|StationD: (0098530) ApplicationID: 98530, DataLength: 16, LineInstance: 0, CallReference: 0, tcp Length = 60|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.535 CCM|-->RISCMAccess::DeviceRegister(...)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Entry_exit><MASK::10000> 03/07/2017 09:14:49.535 CCM|Device Register deviceName : SEP001D4543599B, IPAdress : 192.168.67.205, IPv6Address : not shown, IPv4Attribute : 3, IPv6Attribute : 0, LoadID : SCCP11.8-5-3S, ActiveLoadID : SCCP11.8-5-3S, InactiveLoadID : , DeviceType : 307, Protocol : 1|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::10000> 03/07/2017 09:14:49.535 CCM|DebugMsg deviceName : SEP001D4543599B, DeviceType : 307, risClass: 1|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::10000> 03/07/2017 09:14:49.535 CCM|SCCP Device Register from Unregister: deviceName(SEP001D4543599B), Protocol(1), RegisteredSCCP(21), RegisteredSIP(26), Registered(47)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Significant><MASK::10000> 03/07/2017 09:14:49.535 CCM|<--RISCMAccess::DeviceRegister(...)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Entry_exit><MASK::10000> 03/07/2017 09:14:49.535 CCM|StationD: (0098530) ButtonTemplate buttonTemplate= 6|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341349><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.535 CCM|StationD: (0098530) SoftKeyTemplateRes softKeyTemplate=?., Protocol Ver =85720011|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341350><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.536 CCM|StationD: (0098530) SoftKeySetRes softKeySets=?.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341351><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.536 CCM|StationD: (0098530) - Send StationOutputConfigStat in restart0_StationConfigStatReq|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341352><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800> 03/07/2017 09:14:49.536 CCM|StationD: (0098530) TCPPid = [3.100.9.233503] ConfigStatMessage sid=? userName='' serverName='ntcm5cos2' numberOfLines=1 numberOfSpeedDials=0.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341352><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.536 CCM|StationD: (0098530) SelectSoftKeys instance=0 reference=0 softKeySetIndex=0 validKeyMask=ffffffff.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341351><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.536 CCM|StationD: (0098530) DisplayPromptStatus timeOut=0 Status='' content='Your current options' line=0 CI=0 ver=85720011.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341351><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.536 CCM|LineControl(28190) - SEP001D4543599B registered, CEPN=d7669f30-ef52-acf4-a18b-abf9423f3a42, deviceType=1|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800> 03/07/2017 09:14:49.536 CCM|No associated device or user.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800> 03/07/2017 09:14:49.536 CCM|LineControl::sendSNFNotifyIndForPresenceWithAlerting mPrecenceWithAlertingChangeNotifySubscribed=0, calllist#=0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800> 03/07/2017 09:14:49.536 CCM|DeviceManager:star_DeviceStart Name=2630:8c86f3ea-2f7e-1eed-2e8a-893037fcf237 Key=8aca60e1-59cd-67b1-118d-3678c17b6dbd RegisterDevice=62 DualModeFlag=0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:49.536 CCM|mMobileDevice = 0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:49.536 CCM|SMDMSharedData::findRemoteDeviceList - Key=8aca60e1-59cd-67b1-118d-3678c17b6dbd not in RemoteDeviceInfo hashmap|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341353><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff> 03/07/2017 09:14:49.550 CCM|New connection accepted. DeviceName=, TCPPid = [3.100.9.233504], IPAddr=192.168.66.174, Port=20425, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::0,0,0,0.0><IP::><DEV::><LVL::State Transition><MASK::0800> 03/07/2017 09:14:49.550 CCM|Waiting for the first KeepAlive Message from the station... DeviceName=, TCPPid = [3.100.9.233504], IPAddr=192.168.66.174, Port=20425, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::0,0,0,0.0><IP::><DEV::><LVL::State Transition><MASK::0800> 03/07/2017 09:14:49.581 CCM|StationInit: (0098530) LineStatReq lineNumber=1.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341354><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.581 CCM|StationD: (0098530) TCPPid = [3.100.9.233503] LineStat lineNum=1 DN=2630 DisplayName='' TextLabel='' DisplayOptions=9.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341354><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.581 CCM|StationInit: (0098530) ForwardStatReq lineNumber=1.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341355><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.581 CCM|StationD: (0098530) ForwardStat-- line=1 FwdStatus=0 FwdAV=0 FwdAD=|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341355><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.582 CCM|StationD: (0098530) ForwardStat activeForward=0 lineNumber=1 forwardAllActive=0 forwardBusyActive=0 forwardNoAnswer=0.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341355><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.582 CCM|StationInit: (0098530) SpeedDialStatReq speedDialNumber=1.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341356><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.583 CCM|StationInit: (0098530) SpeedDialStatReq speedDialNumber=2.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341357><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.584 CCM|StationInit: (0098530) SpeedDialStatReq speedDialNumber=3.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341358><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.585 CCM|StationInit: (0098530) SpeedDialStatReq speedDialNumber=4.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341359><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.602 CCM|StationInit: (0098530) TimeDateReq.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341360><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.602 CCM|StationD: (0098530) DefineTimeDate timeDateInfo=3/7/2017 9:14:49,2 systemTime=1488874489.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341360><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.603 CCM|StationD: (0098530) DisplayPromptStatus timeOut=0 Status='' content='Your current options' line=0 CI=0 ver=85720011.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341360><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.614 CCM|New connection accepted. DeviceName=, TCPPid = [3.100.9.233505], IPAddr=192.168.67.219, Port=37142, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::0,0,0,0.0><IP::><DEV::><LVL::State Transition><MASK::0800> 03/07/2017 09:14:49.614 CCM|Waiting for the first KeepAlive Message from the station... DeviceName=, TCPPid = [3.100.9.233505], IPAddr=192.168.67.219, Port=37142, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::0,0,0,0.0><IP::><DEV::><LVL::State Transition><MASK::0800> 03/07/2017 09:14:49.730 CCM|New connection accepted. DeviceName=, TCPPid = [3.100.9.233506], IPAddr=192.168.66.191, Port=25324, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::0,0,0,0.0><IP::><DEV::><LVL::State Transition><MASK::0800> 03/07/2017 09:14:49.730 CCM|Waiting for the first KeepAlive Message from the station... DeviceName=, TCPPid = [3.100.9.233506], IPAddr=192.168.66.191, Port=25324, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::0,0,0,0.0><IP::><DEV::><LVL::State Transition><MASK::0800> 03/07/2017 09:14:49.836 CCM|StationInit: (0098530) StationRegisterAvailableLines lines=1.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341361><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.836 CCM|virtualAllocatedSize - invoking reseizecallback function |<CLID::StandAloneCluster><NID::192.168.80.8><LVL::Detailed><MASK::0800> 03/07/2017 09:14:49.836 CCM|StationD: (0098530) restart0_StationRegisterAvailableLines: currentMaxAvailLineNum = 1, mMaxAvailLineNum = 1 ::mMaxLineIndex=1|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341361><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Significant><MASK::ffffff> 03/07/2017 09:14:49.848 CCM|StationInit: (0098530) StationMediaPathEvt.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341362><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.849 CCM|StationInit: (0098530) StationMediaPathEvt.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341363><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.850 CCM|StationInit: (0098530) StationMediaPathCapability.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341364><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.850 CCM|StationD: (0098530) SelectSoftKeys instance=0 reference=0 softKeySetIndex=0 validKeyMask=ffffffff.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341364><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.874 CCM|New connection accepted. DeviceName=, TCPPid = [3.100.9.233507], IPAddr=192.168.66.126, Port=24614, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::0,0,0,0.0><IP::><DEV::><LVL::State Transition><MASK::0800> 03/07/2017 09:14:49.874 CCM|Waiting for the first KeepAlive Message from the station... DeviceName=, TCPPid = [3.100.9.233507], IPAddr=192.168.66.126, Port=24614, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::0,0,0,0.0><IP::><DEV::><LVL::State Transition><MASK::0800> 03/07/2017 09:14:49.885 CCM|KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPPid = [3.100.9.646], IPAddr=192.168.51.222, Port=26522, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341365><IP::192.168.51.222><DEV::><LVL::Detailed><MASK::80000> 03/07/2017 09:14:49.925 CCM|StationInit: (0098530) StationRegisterAvailableLines lines=1.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341366><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:49.925 CCM|StationD: (0098530) restart0_StationRegisterAvailableLines: currentMaxAvailLineNum = 1, mMaxAvailLineNum = 1 ::mMaxLineIndex=1|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341366><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Significant><MASK::ffffff> 03/07/2017 09:14:50.072 CCM|KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPPid = [3.100.9.470], IPAddr=192.168.69.103, Port=22595, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341367><IP::192.168.69.103><DEV::><LVL::Detailed><MASK::80000> 03/07/2017 09:14:50.077 CCM|KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPPid = [3.100.9.233094], IPAddr=192.168.67.159, Port=17009, Device Controller=[0,0,0]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341368><IP::192.168.67.159><DEV::><LVL::Detailed><MASK::80000> 03/07/2017 09:14:50.080 CCM|StationInit: (0098530) InboundStim - StationDeviceToUserDataResponseMessageVersion1ID: Msg Size(received, defined) = 560, 2044|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341369><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020> 03/07/2017 09:14:50.080 CCM|StationInit: (0098530) DeviceToUserDataResponse.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12341369><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
Attached file with error messages extracted from RTMT.
Thanks & Best Regards,
JuanMi
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03-02-2017
12:44 AM
Hi Abhay,
The CTL/ITL file is not installed on the phone.
When I run the "show CTL" command in the Publisher, shows me:
Admin: show ctl Length of CTL file: 0 CTL File not found. Please run CTLClient plugin to generate the CTL file. Error parsing the CTL File.
The command "show itl" does not recognize the system.
Admin: show itl Invalid Command Admin:
Thanks & Best Regards,
JuanMi
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03-01-2017
08:47 AM
Hi Abhay,
Yes, the 192.168.80.4 ip corresponds to the Publisher, and the 192.168.80.8 ip with the Subscriber.
I have reviewed the certificates and I see that the ipsec are expired, can this be the cause?
Thanks & Regards,
JuanMi
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03-01-2017
08:44 AM
Hi Team,
In the phone constantly appear messages indicating:
02:07:28 SEP001D4543599B.cnf.xml 02:18:36 Archivo no encontrado : CTLFile.tlv 02:18:36 Ninguna CTL instalada 02:18:36 SEP001D4543599B.cnf.xml 02:18:37 Error al verif. info. config. 02:18:38 SEP001D4543599B.cnf.xml 02:38:43 SEP001D4543599B.cnf.xml
I have reviewed the certificates and I see that the ipsec are expired, can this be the cause?
Thanks & Regards,
JuanMi
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03-01-2017
12:26 AM
Hi Leo,
Yes, is a Cisco-Based Call Manager solution.
Thanks & Best Regards,
JuanMi
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Created by
mtotelenivel1
in IP Telephony and Phones
in IP Telephony and Phones
02-28-2017
11:28 PM
02-28-2017
11:28 PM
Hi Team,
I have a problem with IP phones "various models", in the status messages a message appears constantly showing "SEP [MAC] .cnf.xml" as shown in the following capture.
I connected to a 7961 and I downloaded the logs, when I check them I see:
|=== Syslogd === Wed Mar 1 02:19:59 2017 ==================================================== WRN 02:19:59.157689 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=21) WRN 02:19:59.159775 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'ucs2' in element '/Glyphs/Glyph' (line=22) WRN 02:19:59.161953 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=22) WRN 02:19:59.164049 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'ucs2' in element '/Glyphs/Glyph' (line=23) WRN 02:19:59.166155 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=23) WRN 02:19:59.168310 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'ucs2' in element '/Glyphs/Glyph' (line=24)
......
WRN 02:20:00.234882 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=196) NOT 02:20:00.237886 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - propertyChanged - device.callagent.messages.0 value=0 NOT 02:20:00.242841 JVM: Startup Module Loader|cip.cfg.r:? - Requesting CONFIG file from TFTP Service(1) ERR 02:20:00.263233 JVM: tftpClient SEP001EF7C31E2C.cnf.xml /usr/ram/SEP001EF7C31E2C.cnf.xml 550001 1 NOT 02:20:00.294727 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - propertyChanged - device.settings.fullyregistered value=true NOT 02:20:00.298222 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - FULLY_REGISTERED - Resetting retry installer interval NOT 02:20:00.310728 JVM: Startup Module Loader|cip.midp.pushregistry.f:? - setAcceptConnections - ENABLED NOT 02:20:00.314944 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - propertyChanged - device.settings.fullyregistered value=true NOT 02:20:00.322236 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - FULLY_REGISTERED - Resetting retry installer interval NOT 02:20:00.329228 JVM: Startup Module Loader|cip.midp.pushregistry.f:? - setAcceptConnections - ENABLED NOT 02:20:00.333658 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - propertyChanged - device.callagent.messages.0 value=0 NOT 02:20:00.337698 tftpClient: tftp request rcv'd from /usr/tmp/tftp, srcFile = SEP001EF7C31E2C.cnf.xml, dstFile = /usr/ram/SEP001EF7C31E2C.cnf.xml max size = 550001 NOT 02:20:00.344206 tftpClient: auth server - tftpList[0] = ::ffff:192.168.80.4 NOT 02:20:00.345073 tftpClient: look up server - 0 WRN 02:20:00.348219 SECD: WARN:lookupCTL: ** no CTL, assume TFTP NONSECURE WRN 02:20:00.359859 JVM: Startup Module Loader|cip.mmgr.dt:? - [MediaMgrSM]: Unhandled Event, State = StateOnHook Event = EventServicesTxStop NOT 02:20:00.362815 tftpClient: secVal = 0xa NOT 02:20:00.363823 tftpClient: ::ffff:192.168.80.4 is a NONsecure server NOT 02:20:00.364642 tftpClient: look up server - 1 WRN 02:20:00.367556 SECD: WARN:lookupCTL: ** no CTL, assume TFTP NONSECURE NOT 02:20:00.374175 tftpClient: secVal = 0xa
I attach the log and screenshots.
Where is the problem?
Thanks & Best Regards,
Juan Miguel Huertas Alegre
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Labels:
01-24-2017
04:25 AM
Hi Anthony,
I have solved the problem by downloading the G729a codec.
Thanks for your help,
Juan Miguel Huertas Alegre
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01-19-2017
04:22 AM
Hi Anthony,
I have tried the indicated steps and it does not work, when I upload the file to CUCM the following message appears.
I Attached audio file downloaded from the UCCX.
Thanks & Regards,
Juan Miguel Huertas Alegre
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01-17-2017
08:07 AM
Thanks Anthony,
I try and I inform you with the result.
Best Regards,
Juan Miguel Huertas Alegre
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01-17-2017
07:39 AM
Ok Anthony, thanks for the info
The steps to follow would be:
- Download the "wav" file of the UCCX. - Upload it to the CUCM. - And finally download it from the CUCM.
I try and I inform you with the result.
Yes, when the user records the audio from the phone, it is stored in "Documents Management".
Thanks & Best Regards,
Juan Miguel Huertas Alegre
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01-17-2017
12:11 AM
Hi Anthony, thanks for the info, but this doesn't help me.
I explain the case:
1. The customer performs recording a message from the phone in the UCCX using a script "Grabaciones.aef". 2. The message is stored in "Document Management" with "wav" file format. 3. If we download the file and try to play it with "Windows Media / Audicity", it fails because it does not recognize the format. 4. If we check the "wav" file using the "EscucharLocuciones.aef" script, the audio plays correctly.
I need to know if there is a "Windows" tool with which we can reproduce / convert this "wav" file?
Thanks & Best Regards,
Juan Miguel Huertas Alegre
... View more
01-15-2017
10:55 PM
Hi Chris,
These tools are for decoding ".raw" files, and the file that is stored in the UCCX is ".wav" format.
Any other solution?
Thanks & best Regards,
Juan Miguel Huertas Alegre
... View more
Created by
mtotelenivel1
in IP Telephony and Phones
01-04-2018
01-04-2018
Hi Team, I followed the instructions and the product instance was linked
correctly. For the issue of...
Created by
mtotelenivel1
in Unified Communications Infrastructure
08-31-2017
08-31-2017
Hi Jaime, Thanks for the information, but I need you to clarify the
following doubt: Example: Imagin...
03-07-2017
Hi Team, I have reviewed the logs and see that certain phones are reset.
Example: The phone restart ...
03-02-2017
Hi Abhay, The CTL/ITL file is not installed on the phone. When I run the
"show CTL" command in the P...
03-01-2017
Hi Abhay, Yes, the 192.168.80.4 ip corresponds to the Publisher, and the
192.168.80.8 ip with the Su...
03-01-2017
Hi Team, In the phone constantly appear messages indicating: 02:07:28
SEP001D4543599B.cnf.xml02:18:3...
Created by
mtotelenivel1
in IP Telephony and Phones
02-28-2017
02-28-2017
Hi Team, I have a problem with IP phones "various models", in the status
messages a message appears ...
01-24-2017
Hi Anthony, I have solved the problem by downloading the G729a codec.
Thanks for your help, Juan Mig...
01-19-2017
Hi Anthony, I have tried the indicated steps and it does not work, when
I upload the file to CUCM th...
01-17-2017
Thanks Anthony, I try and I inform you with the result. Best Regards,
Juan Miguel Huertas Alegre
01-17-2017
Ok Anthony, thanks for the info The steps to follow would be: - Download
the "wav" file of the UCCX....
Public Statistics
| Date Registered | 12-11-2007 08:25 AM |
| Date Last Visited | 12-04-2019 12:49 AM |
| Total Messages Posted | 60 |
| Total Helpful Votes Received | 5 |
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