incoming call issue with 1 DID - Cause i = 0x80A9 - Temporary failure

[cris_jimenez]

I have a 2851 with ios 12.4(h3) running MGCP. when someone calls the did 1531 they get a fast busy tone. the debugs shows the folliwing

FFHQVG01#

*Jun 12 16:45:40.729: ISDN Se0/0/0:23 Q931: RX <- SETUP pd = 8 callref = 0x1A54

Bearer Capability i = 0x8090A2

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98381

Exclusive, Channel 1

Calling Party Number i = 0x4081, '9163387070'

Plan:Unknown, Type:Subscriber(local)

Called Party Number i = 0xC1, '1531'

Plan:ISDN, Type:Subscriber(local)

*Jun 12 16:45:40.757: ISDN Se0/0/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x9A54

Channel ID i = 0xA98301

Exclusive, Channel 1

*Jun 12 16:45:40.757: ISDN Se0/0/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x9A54

Cause i = 0x80A9 - Temporary failure

*Jun 12 16:45:40.873: ISDN Se0/0/0:23 Q931: RX <- RELEASE pd = 8 callref = 0x1A54

*Jun 12 16:45:40.889: ISDN Se0/0/0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x9A54

*Jun 12 16:45:43.609: ISDN Se0/0/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x046F

Cause i = 0x8090 - Normal call clearing

*Jun 12 16:45:43.873: ISDN Se0/0/0:23 Q931: RX <- RELEASE pd = 8 callref = 0x846F

*Jun 12 16:45:43.893: ISDN Se0/0/0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x046F

have you seen something like this before ?

we have 1000 DIDs and only 1 is giving the problem thank you

[gogasca]

We use always the same channel?

What is 1531?

Cris could you pleas eupload CCM detailed trace for the failure?

[cris_jimenez]

so far yes, the same channel

1531 is the did

I placed the call at 9:54 or so

[gogasca]

06/12/2008 09:54:49.201 CCM|Digit analysis: match(pi="1", fqcn="", cn="9163387070",plv="4", pss="Lib-FF-911:Phones-CAC:Lib-FF-Centrex:Lib-FF-Local:Lib-FF-LD:Voicemail:MeetMe", dd="1531",dac="0")|<:SOLVOIPPUB-CLUSTER><:10.202.1.11><:2><:10.168.98.254><:>

06/12/2008 09:54:49.201 CCM|Digit analysis: analysis results|<:SOLVOIPPUB-CLUSTER><:10.202.1.11><:2><:10.168.98.254><:>

06/12/2008 09:54:49.201 CCM||PretransformCallingPartyNumber=9163387070

|CallingPartyNumber=9163387070

|DialingPartition=

|DialingPattern=

06/12/2008 09:54:49.217 CCM|Forwarding - initiateCFNA - CFNA to VM, callKey= 0x17C3E|<:SOLVOIPPUB-CLUSTER><:10.202.1.11><:2><:10.168.98.254><:>

06/12/2008 09:54:49.217 CCM|Forwarding - ERROR processCFToVM - both oCdpnVMPN and cdpnVMPN are NULL - clear the call, callKey= 0x17C3E|<:SOLVOIPPUB-CLUSTER><:10.202.1.11><:2><:10.168.98.254><:>

Which version of CCM?

Did you delete the DN recently ?

What is seen in the traces is that for this DN

is not in the DA table but in the intercepts

|InterceptPartition=Phones-CAC

|InterceptPattern=1531

Is that the correct info (partition)?

If CCM 4.1(3)sr5d or less an upgrade may be required for CSCsj30852 for long term fix or a CCM.exe restart for workaround

[cris_jimenez]

CCM version 4.0(2a)es64

I didn't delete the DN

the DN is on partition Phones-CAC that is the correct partition and I just double check and the DN is associated to 5 more phones.

[gogasca · Accepted solution]

Oh ok looks like a change notification problem

COuld you please try to delete the DN and add it back if same issue can you restart ccm.exe ?

[cris_jimenez]

that fixed the issue

thank you

[Abhijit.Das]

Gonzalo,

What is "change notification problem"? How does deleting & recreating DN help here?