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Incoming caller ID displays "0"

Mike Buyarski
Level 3
Level 3

‎01-15-2016 08:34 AM - edited ‎03-17-2019 05:31 AM

We are running a call manager 10.5 system. The  location in question has 3 pots lines with a cisco 2901 as a MGCP gateway. caller ID is checked in the config for the ports. but when a call comes in all it displays on the phone is a 0.  the provider tells me the caller ID is enable on there side. Here is the settings on the ports:

voice-port 0/0/0
 ring number 2
 output attenuation 0
 timing hookflash-out 150
 timing guard-out 1000
 connection plar 1290
 caller-id enable
 caller-id mode DTMF

I had to add the caller-id mode DTMF in order for the ports to work otherwise we just got a fast busy.

why are we not getting the proper caller ID information?

*update* I added caller-id alerting ring 2 to the voice-ports and  answer-address .T to the MGCP dials peers still not change

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5 Replies 5

Brandon Buffin
VIP Alumni
VIP Alumni

‎01-15-2016 11:48 AM

Did you shut/no shut the voice port after making your changes? Can you turn on "debug vpm signal", make a test call and attach the output?

Brandon

0 Helpful

Mike Buyarski
Level 3
Level 3
In response to Brandon Buffin

‎01-15-2016 12:06 PM

yes I did the shut no shut on the ports

Router#
Jan 15 13:03:33: htsp_dsp_message: SEND_SIG_STATUS: state=0x0 timestamp=53775 systime=451932122
Jan 15 13:03:33: htsp_process_event: [0/0/0, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing
Jan 15 13:03:33: htsp_timer - 125 msec
Jan 15 13:03:33: htsp_process_event: [0/0/0, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer
Jan 15 13:03:33: htsp_timer - 10000 msec
Jan 15 13:03:33: htsp_timer3 - 5600 msec
Jan 15 13:03:33: [0/0/0] htsp_start_caller_id_rx: Warning!! DTMF callerid requires line reversal alerting.
Jan 15 13:03:33: [0/0/0] htsp_start_caller_id_rx:Mode DTMF. Alerting 0x4
Jan 15 13:03:33: htsp_start_caller_id_rx create dsp_stream_manager
Jan 15 13:03:33: [0/0/0] htsp_dsm_create_success  returns 1
Jan 15 13:03:35: htsp_dsp_message: SEND_SIG_STATUS: state=0x4 timestamp=55712 systime=451932316
Jan 15 13:03:35: htsp_process_event: [0/0/0, FXOLS_RINGING, E_DSP_SIG_0100]
Jan 15 13:03:35: fxols_ringing_not
Jan 15 13:03:35: htsp_timer_stop
Jan 15 13:03:35: htsp_timer - 10000 msec
Jan 15 13:03:38: htsp_process_event: [0/0/0, FXOLS_RINGING, E_HTSP_EVENT_TIMER3]fxols_snoop_clid_stop
Jan 15 13:03:38: htsp_timer_stop3
Jan 15 13:03:39: htsp_dsp_message: SEND_SIG_STATUS: state=0x0 timestamp=59790 systime=451932723
Jan 15 13:03:39: htsp_process_event: [0/0/0, FXOLS_RINGING, E_DSP_SIG_0000]
Jan 15 13:03:40: htsp_dsp_message: SEND_SIG_STATUS: state=0x4 timestamp=61675 systime=451932912
Jan 15 13:03:40: htsp_process_event: [0/0/0, FXOLS_RINGING, E_DSP_SIG_0100]
Jan 15 13:03:40: fxols_ringing_not
Jan 15 13:03:40: htsp_timer_stop
Jan 15 13:03:40: htsp_timer - 10000 msec
Jan 15 13:03:45: htsp_dsp_message: SEND_SIG_STATUS: state=0x0 timestamp=217 systime=451933320
Jan 15 13:03:45: htsp_process_event: [0/0/0, FXOLS_RINGING, E_DSP_SIG_0000]
Jan 15 13:03:46: htsp_dsp_message: SEND_SIG_STATUS: state=0x4 timestamp=2155 systime=451933513
Jan 15 13:03:46: htsp_process_event: [0/0/0, FXOLS_RINGING, E_DSP_SIG_0100]
Jan 15 13:03:46: fxols_ringing_not
Jan 15 13:03:46: htsp_timer_stop
Jan 15 13:03:46: htsp_timer_stop3
Jan 15 13:03:46: [0/0/0] htsp_stop_caller_id_rx. message length 0htsp_setup_ind
Jan 15 13:03:46: [0/0/0] get_fxo_caller_id:Caller ID receive failed.  parseCallerIDString:no data.
Jan 15 13:03:46: [0/0/0] get_local_station_id calling num= calling name= calling time=01/15 13:03  orig called=
Jan 15 13:03:46: [0/0/0] htsp_dsm_close_done
Jan 15 13:03:46: htsp_process_event: [0/0/0, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
Jan 15 13:03:46: fxols_wait_setup_ack:
Jan 15 13:03:47: [0/0/0] set signal state = 0xC timestamp = 0fxols_check_auto_call
Jan 15 13:03:47: htsp_process_event: [0/0/0, FXOLS_PROCEEDING, E_HTSP_SETUP_ACK]
Jan 15 13:03:47: htsp_process_event: [0/0/0, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect
Jan 15 13:03:47: htsp_timer_stop
Jan 15 13:03:47: htsp_process_event: [0/0/0, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
Jan 15 13:03:47: htsp_call_bridged invoked
Jan 15 13:03:47: htsp_process_event: [0/0/0, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
Jan 15 13:03:47: htsp_dsp_message: SEND_SIG_STATUS: state=0x6 timestamp=2433 systime=451933541
Jan 15 13:03:47: htsp_process_event: [0/0/0, FXOLS_CONNECT, E_DSP_SIG_0110]fxols_rvs_battery
Jan 15 13:03:47: htsp_timer_stop2
Jan 15 13:03:47: htsp_timer_stop2
Router#
Router#
Router#
Router#
Router#
Router#
Jan 15 13:04:10: htsp_timer_stop3
Jan 15 13:04:10: htsp_process_event: [0/0/0, FXOLS_CONNECT, E_HTSP_RELEASE_REQ]fxols_offhook_release
Jan 15 13:04:10: htsp_timer_stop
Jan 15 13:04:10: htsp_timer_stop2
Jan 15 13:04:10: htsp_timer_stop3
Jan 15 13:04:10: [0/0/0] set signal state = 0x4 timestamp = 0
Jan 15 13:04:10: htsp_timer - 1000 msec
Jan 15 13:04:10: htsp_dsp_message: SEND_SIG_STATUS: state=0x6 timestamp=25636 systime=451935862
Jan 15 13:04:10: htsp_process_event: [0/0/0, FXOLS_GUARD_OUT, E_DSP_SIG_0110]
Jan 15 13:04:11: htsp_process_event: [0/0/0, FXOLS_GUARD_OUT, E_HTSP_EVENT_TIMER]fxols_guard_out_timeout
Jan 15 13:04:11: htsp_dsp_message: RESP_SIG_STATUS: state=0x4 timestamp=0 systime=451935934
Jan 15 13:04:11: htsp_process_event: [0/0/0, FXOLS_ONHOOK, E_DSP_SIG_0100]
Router#

Hmmm "Caller ID receive failed"?  Provider Issue? 

0 Helpful

Mike Buyarski
Level 3
Level 3
In response to Mike Buyarski

‎01-15-2016 12:11 PM

Here is a second one

Jan 15 13:10:49: htsp_dsp_message: SEND_SIG_STATUS: state=0x0 timestamp=31022 systime=451975722
Jan 15 13:10:49: htsp_process_event: [0/0/0, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing
Jan 15 13:10:49: htsp_timer - 125 msec
Jan 15 13:10:49: htsp_process_event: [0/0/0, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer
Jan 15 13:10:49: htsp_timer - 10000 msec
Jan 15 13:10:49: htsp_timer3 - 5600 msec
Jan 15 13:10:49: [0/0/0] htsp_start_caller_id_rx: Warning!! DTMF callerid requires line reversal alerting.
Jan 15 13:10:49: [0/0/0] htsp_start_caller_id_rx:Mode DTMF. Alerting 0x4
Jan 15 13:10:49: htsp_start_caller_id_rx create dsp_stream_manager
Jan 15 13:10:49: [0/0/0] htsp_dsm_create_success  returns 1
Jan 15 13:10:51: htsp_dsp_message: SEND_SIG_STATUS: state=0x4 timestamp=32957 systime=451975915
Jan 15 13:10:51: htsp_process_event: [0/0/0, FXOLS_RINGING, E_DSP_SIG_0100]
Jan 15 13:10:51: fxols_ringing_not
Jan 15 13:10:51: htsp_timer_stop
Jan 15 13:10:51: htsp_timer - 10000 msec
Jan 15 13:10:54: htsp_process_event: [0/0/0, FXOLS_RINGING, E_HTSP_EVENT_TIMER3]fxols_snoop_clid_stop
Jan 15 13:10:54: htsp_timer_stop3
Jan 15 13:10:55: htsp_dsp_message: SEND_SIG_STATUS: state=0x0 timestamp=37036 systime=451976323
Jan 15 13:10:55: htsp_process_event: [0/0/0, FXOLS_RINGING, E_DSP_SIG_0000]
Jan 15 13:10:56: htsp_dsp_message: SEND_SIG_STATUS: state=0x4 timestamp=38922 systime=451976512
Jan 15 13:10:56: htsp_process_event: [0/0/0, FXOLS_RINGING, E_DSP_SIG_0100]
Jan 15 13:10:56: fxols_ringing_not
Jan 15 13:10:56: htsp_timer_stop
Jan 15 13:10:56: htsp_timer - 10000 msec
Jan 15 13:11:01: htsp_dsp_message: SEND_SIG_STATUS: state=0x0 timestamp=43050 systime=451976925
Jan 15 13:11:01: htsp_process_event: [0/0/0, FXOLS_RINGING, E_DSP_SIG_0000]
Jan 15 13:11:02: htsp_dsp_message: SEND_SIG_STATUS: state=0x4 timestamp=44937 systime=451977113
Jan 15 13:11:02: htsp_process_event: [0/0/0, FXOLS_RINGING, E_DSP_SIG_0100]
Jan 15 13:11:02: fxols_ringing_not
Jan 15 13:11:02: htsp_timer_stop
Jan 15 13:11:02: htsp_timer_stop3
Jan 15 13:11:02: [0/0/0] htsp_stop_caller_id_rx. message length 0htsp_setup_ind
Jan 15 13:11:02: [0/0/0] get_fxo_caller_id:Caller ID receive failed.  parseCallerIDString:no data.
Jan 15 13:11:02: [0/0/0] get_local_station_id calling num= calling name= calling time=01/15 13:11  orig called=
Jan 15 13:11:02: [0/0/0] htsp_dsm_close_done
Jan 15 13:11:02: htsp_process_event: [0/0/0, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
Jan 15 13:11:02: fxols_wait_setup_ack:
Jan 15 13:11:02: [0/0/0] set signal state = 0xC timestamp = 0fxols_check_auto_call
Jan 15 13:11:03: htsp_process_event: [0/0/0, FXOLS_PROCEEDING, E_HTSP_SETUP_ACK]
Jan 15 13:11:03: htsp_process_event: [0/0/0, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect
Jan 15 13:11:03: htsp_timer_stop
Jan 15 13:11:03: htsp_process_event: [0/0/0, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
Jan 15 13:11:03: htsp_call_bridged invoked
Jan 15 13:11:03: htsp_process_event: [0/0/0, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
Jan 15 13:11:03: htsp_dsp_message: SEND_SIG_STATUS: state=0x6 timestamp=45216 systime=451977141
Jan 15 13:11:03: htsp_process_event: [0/0/0, FXOLS_CONNECT, E_DSP_SIG_0110]fxols_rvs_battery
Jan 15 13:11:03: htsp_timer_stop2
Jan 15 13:11:03: htsp_timer_stop2

0 Helpful

Brandon Buffin
VIP Alumni
VIP Alumni
In response to Mike Buyarski

‎01-15-2016 12:23 PM

Try this command and then shut/no shut the port - caller-id alerting line-reversal

Brandon

0 Helpful

Mike Buyarski
Level 3
Level 3
In response to Brandon Buffin

‎01-15-2016 12:33 PM

still the same thing

Jan 15 13:31:31: htsp_dsp_message: SEND_SIG_STATUS: state=0x0 timestamp=27871 systime=452099925
Jan 15 13:31:31: htsp_process_event: [0/0/0, FXOLS_RINGING, E_DSP_SIG_0000]
Jan 15 13:31:32: htsp_dsp_message: SEND_SIG_STATUS: state=0x4 timestamp=29756 systime=452100114
Jan 15 13:31:32: htsp_process_event: [0/0/0, FXOLS_RINGING, E_DSP_SIG_0100]
Jan 15 13:31:32: fxols_ringing_not
Jan 15 13:31:32: htsp_timer_stop
Jan 15 13:31:32: htsp_timer_stop3 htsp_setup_ind
Jan 15 13:31:32: [0/0/0] get_fxo_caller_id:Caller ID receive failed.  parseCallerIDString:no data.
Jan 15 13:31:32: [0/0/0] get_local_station_id calling num= calling name= calling time=01/15 13:31  orig called=
Jan 15 13:31:32: htsp_process_event: [0/0/0, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
Jan 15 13:31:32: fxols_wait_setup_ack:
Jan 15 13:31:32: [0/0/0] set signal state = 0xC timestamp = 0fxols_check_auto_call
Jan 15 13:31:32: htsp_process_event: [0/0/0, FXOLS_PROCEEDING, E_HTSP_SETUP_ACK]
Jan 15 13:31:32: htsp_process_event: [0/0/0, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect
Jan 15 13:31:32: htsp_timer_stop
Jan 15 13:31:33: htsp_process_event: [0/0/0, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
Jan 15 13:31:33: htsp_call_bridged invoked
Jan 15 13:31:33: htsp_process_event: [0/0/0, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
Jan 15 13:31:33: htsp_dsp_message: SEND_SIG_STATUS: state=0x6 timestamp=30034 systime=452100141
Jan 15 13:31:33: htsp_process_event: [0/0/0, FXOLS_CONNECT, E_DSP_SIG_0110]fxols_rvs_battery
Jan 15 13:31:33: htsp_timer_stop2
Jan 15 13:31:33: htsp_timer_stop2
Jan 15 13:31:51: htsp_timer_stop3
Jan 15 13:31:51: htsp_process_event: [0/0/0, FXOLS_CONNECT, E_HTSP_RELEASE_REQ]fxols_offhook_release
Jan 15 13:31:51: htsp_timer_stop
Jan 15 13:31:51: htsp_timer_stop2
Jan 15 13:31:51: htsp_timer_stop3
Jan 15 13:31:51: [0/0/0] set signal state = 0x4 timestamp = 0
Jan 15 13:31:51: htsp_timer - 1000 msec
Jan 15 13:31:51: htsp_dsp_message: SEND_SIG_STATUS: state=0x6 timestamp=48339 systime=452101972
Jan 15 13:31:51: htsp_process_event: [0/0/0, FXOLS_GUARD_OUT, E_DSP_SIG_0110]
Jan 15 13:31:52: htsp_process_event: [0/0/0, FXOLS_GUARD_OUT, E_HTSP_EVENT_TIMER]fxols_guard_out_timeout
Jan 15 13:31:52: htsp_dsp_message: RESP_SIG_STATUS: state=0x4 timestamp=0 systime=452102044
Jan 15 13:31:52: htsp_process_event: [0/0/0, FXOLS_ONHOOK, E_DSP_SIG_0100]

0 Helpful
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