Incoming calling issues

[geo]

hi team,

i have issues in my cucm v 7.02, if someone call my number some time they cant get ring back sound.

[Mohammed al Baqari]

Hi,

Can you describe your topology? What PSTN connection? What protocols used? What phones used?

[geo]

Dear Mohammed,

I have Cisco 2800 voice gateway and one PRI connection and Cisco 7.0.2 CUCM

i have only 100 users. and  phone model 7911G

its normal simple network.

exact my issues is that if  i  call  my DID number (external to internal Eg: Mobile to my  land line number) i didn't hear the ring back sound, bout  if check my IP Phone i can see the phone is ringing.

if bring  the call both party cant hear anything.

[Dennis Mink]

start checking this URL:  http://www.cisco.com/c/en/us/support/docs/voice/h323/22983-ringback.html#progresstones

and send us the debug isdn q931 output when you test a call, so we can see the progress indicators.

cheers

[geo]

dear team i have one issue on Cisco cme incoming call

issue  when calling from my mobile to did number i can get number not correct msg from service provider

please find my configuration

could you please help me on this

[Mohammed al Baqari]

Hi,

Can you share the output of debug isdn q931? What protocol is connecting the gateway to CUCM?

If SIP share debug ccsip mess

If H323 share debug cch323 h225

If MGCP share debug mgcp packets

[geo]

dear please find the topology