08-29-2013 07:13 AM - edited 03-16-2019 07:06 PM
hi,
at CUCM 9.1.1.20000-5 I configured a HuntPilot whit Queueing. I configured an audio source for initial announcements.
If somebody call the pilot from internal all works fine, I hear the announcement, the call is going into the queue and the caller hear the music while the huntgroup member phones ringing.
If the caller calls from external, from PSTN, the announcement is not to hear. There's is some silence at the start and then the caller hears ringtone and the huntgroup member phones ringing.
The CUCM is connected to PSTN with 2 BRI NT/TE ports at an 2801 Gateway configured as H323.
Can somebody help, how his works?
08-29-2013 07:36 AM
Do the GWs have the MRGL where the MOH and ANN are???
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
09-01-2013 11:43 PM
Yes it haves.
03-03-2014 05:27 PM
Hi, I'm having a similar problem to this.
Queuing with an announcement works fine for an internal call.
For an external call the announcement plays OK, the call can be answered by the Hunt Group member but the caller keeps hearing ring tone. Any ideas ?
03-03-2014 06:53 PM
As Jamie stated, it sounds like your gateway doesnt have the correct MRGL. I would double check all of that.
03-04-2014 04:23 PM
The MRGL is correct. This appears to be a call control issue on the gateway when the announcment is activated. I'll post the solution when I find it.
08-08-2014 01:21 AM
Did you find a fix for your issue?
I have a similar problem with calls from pstn not hearing the announcement.
MRGLs are ok; the same for Gateway/Trunk and Phone.
Thanks,
Bernhard
08-08-2014 02:54 AM
Seems to be a known issue:
https://tools.cisco.com/bugsearch/bug/CSCuh15872
Unfortunately even in CUCM 10.5 there seems to be no fix yet.
According to the bug report TAC can provide a fix.
08-13-2014 05:58 PM
Thanks for the update. I ended up programming in UCCX instead. This would be a nice feature if it worked !
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