Install 7937G at CME 8.6

[PersOC1Cisco69]

Dear Cisco-community!

My CEM version 8.6 does't know the 7937 conference phone till now. I would like to add it to Phone Firmware. The other models use a firmware file with end on .SBN or .loads.

I only have got the following files for the 7937. Which one can I use?

apps37sccp.1-4-5-7.bin

cmterm-7937-1-4-5-7-SCCP.cop.sgn

[Manish Gogna · Accepted solution]

Hi,

You can follow this procedure:

1. Download the latest firmware of 7937 phone "cmterm-7937-1-4-5-7-SCCP.zip" from 

https://software.cisco.com/download/release.html?mdfid=281433475&flowid=46221&softwareid=282074289&release=1.4(5)&relind=AVAILABLE&rellifecycle=&reltype=all

2. Extract the zip file and add the file to flash.

3. Bind the file "apps37sccp.1-4-5-7.bin" to tftp-server flash:

"tftp-server flash:apps37sccp.1-4-5-7.bin"

4. Go to telephony-service

"load 7937 apps37sccp.1-4-5-7.bin"

"no create cnf-files"

"Create cnf-files"

5. Reset the ephone 

6. Check if the ip phone registers.

Manish

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[PersOC1Cisco69]

The phone still shows "File not found" and reboots.

Is there any debug command, which shows the name of the missing file?

[Manish Gogna · Accepted solution]

Debug tftp events

[PersOC1Cisco69]

Its working :)

The logfile of the phone via webinterface helped me.

[Manish Gogna]

That's great, for any CME related issues you can always check the CME admin guide first to verify the config part.

Manish