07-12-2022 11:16 PM
Can someone help with below described issue:
Calling from internal1 to internal2 and forward from internal2 to external number: displaying wrong number. External phone number mask is being used. In CDR i saw, calling number is 8715.
EG: calling from 8715 (full number: 27248715)to 1476 (full number: 27301476) and 1476 forwarded to 0004917685619939: displays +8715 only.
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07-14-2022 12:16 AM
You mentioned CDR, you should be able to see which route pattern (and partition) was hit when the call was forwarded to 0004917685619939. I would first check if that route pattern has the Use Calling Party's External Phone Number Mask ticked under the Calling Party Transformations section.
07-13-2022 02:11 AM - edited 07-13-2022 02:13 AM
Its should display 27248715 instead of 8715 . You have to run debug on Gateway and check calling number which cucm sends to GW and if number is correct then you have to check with your ISP.
Note: ISP will never send 4 digit, it will always send complete DID number.
07-13-2022 04:11 AM - edited 07-13-2022 04:41 AM
@Vinod16 wrote:
Note: ISP will never send 4 digit, it will always send complete DID number.
This is a way to general thing to state. There are occurrences where a service provider would accept to be sent as short as 4 digits, or even shorter, for calling and/or called numbers.
07-13-2022 04:15 AM
07-13-2022 04:40 AM
I can give a number of examples from our around 160 connections with various service providers in different countries around the world where we do not send the complete DID number to them. However the SP as such would append whatever they need to send the calling number on wards.
07-14-2022 12:16 AM
You mentioned CDR, you should be able to see which route pattern (and partition) was hit when the call was forwarded to 0004917685619939. I would first check if that route pattern has the Use Calling Party's External Phone Number Mask ticked under the Calling Party Transformations section.
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