12-25-2015 09:51 PM - edited 03-17-2019 05:20 AM
Hi After IP phone which had worked well moved to second DHCP pool's subnet, the phone can get ip address from the second DHCP pool. but it cannot register. Then I cleared ip arp etc. but it still cannot register. IP helper-add is also configured. Anyone give some suggestion?
Thank you
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12-25-2015 10:05 PM
Can you try deleting the CTL/ITL files on the phone. Also, is the Auto-Reg enabled on CUCM and you have added the appropriate CM servers in the CM group. Did you try to register them manually and is the option 150 configured properly under the DHCP pool. Can you check the status messages on the phone to get and idea where the issue lies.
Regards
Deepak
12-25-2015 10:05 PM
Can you try deleting the CTL/ITL files on the phone. Also, is the Auto-Reg enabled on CUCM and you have added the appropriate CM servers in the CM group. Did you try to register them manually and is the option 150 configured properly under the DHCP pool. Can you check the status messages on the phone to get and idea where the issue lies.
Regards
Deepak
12-25-2015 10:20 PM
Thank you so much for your reply! I got it as the Status message shows that default gateway was wrong.
12-25-2015 10:47 PM
Glad the issue had been resolved and thanks for updating the forum.
Regards
Deepak
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