IP Communicator 8.6 fails to change its locale (CUCME 9.0)

[Tieken Maas]

Hi!

I have a ISR G2 2911 box with a basic CUCME 9.0 config and a PC with IP Communicator 8.6 installed.

The IPC gets registered but fails to change its locale to Russian. Here is the relevant part of the config:

Cisco2911#sh run

telephony-service

max-ephones 10

max-dn 10

ip source-address 192.168.0.1 port 2000

auto assign 1 to 10

cnf-file location flash:

cnf-file perphone

user-locale RU load CME-locale-ru_RU-Russian-8.8.2.3.tar

network-locale RU

time-zone 34

time-format 24

max-conferences 8 gain -6

dn-webedit

time-webedit

transfer-system full-consult

create cnf-files version-stamp Jan 01 2002 00:00:00

ephone-dn  2

number 1112

name Test

ephone  2

mac-address 60EB.695E.B160

type CIPC

button  1:2

Then,

Cisco2911#sh telephony-service

CONFIG (Version=9.0)

=====================

Version 9.0

Max phoneload sccp version 17

Max dspfarm sccp version 18

Cisco Unified Communications Manager Express

For on-line documentation please see:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

protocol mode default

ip source-address 192.168.0.1 port 2000

ip qos dscp:

ef (the MS 6 bits, 46, in ToS, 0xB8) for media

cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal

af41 (the MS 6 bits, 34, in ToS, 0x88) for video

default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup

max-ephones 10

max-dn 10

max-conferences 8 gain -6

dspfarm units 0

dspfarm transcode sessions 0

conference software

privacy

no privacy-on-hold

hunt-group report delay 1 hours

hunt-group logout DND

max-redirect 10

cnf-file location: flash:

cnf-file option: PER-PHONE

network-locale[0] RU   (This is the default network locale for this box)

network-locale[1] US

network-locale[2] US

network-locale[3] US

network-locale[4] US

user-locale[0] RU    (This is the default user locale for this box)

user-locale[1] US

user-locale[2] US

user-locale[3] US

user-locale[4] US

srst mode auto-provision is OFF

srst ephone template is 0

srst dn template is 0

srst dn line-mode single

time-format 24

date-format mm-dd-yy

timezone 34 Caucasus Standard/Daylight Time

no transfer-pattern is configured, transfer is restricted to local SCCP phones only.

keepalive 30 auxiliary 30

timeout interdigit 10

timeout busy 10

timeout ringing 180

timeout transfer-recall 0

timeout ringin-callerid 8

timeout night-service-bell 12

caller-id name-only: enable

edit DN through Web:  enabled.

edit TIME through web:  enabled.

background save interval 10 minutes

Log (table parameters):

     max-size: 150

     retain-timer: 15

create cnf-files version-stamp Jan 01 2002 00:00:00

transfer-system full-consult

transfer-digit-collect new-call

auto assign 1 to 10

local directory service: enabled.

Extension-assigner tag-type ephone-tag.

Locale installer woks fine, it's clear from this output:

Cisco2911#sh telephony-service tftp-bindings

tftp-server flash:/its/russia_7921-dictionary.xml alias Russian_Russia/7921-dictionary.xml

tftp-server flash:/its/russia_7921-font.dat alias Russian_Russia/7921-font.dat

tftp-server flash:/its/russia_7921-kate.utf-8.xml alias Russian_Russia/7921-kate.utf-8.xml

tftp-server flash:/its/russia_7921-kate.xml alias Russian_Russia/7921-kate.xml

tftp-server flash:/its/russia_be-sccp.jar alias Russian_Russia/be-sccp.jar

tftp-server flash:/its/russia_g3-tones.xml alias Russian_Federation/g3-tones.xml

tftp-server flash:/its/russia_gp-sccp.jar alias Russian_Russia/gp-sccp.jar

tftp-server flash:/its/russia_ipc-sccp.jar alias Russian_Russia/ipc-sccp.jar

tftp-server flash:/its/russia_mk-sccp.jar alias Russian_Russia/mk-sccp.jar

tftp-server flash:/its/russia_gd-sip.jar alias Russian_Russia/gd-sip.jar

tftp-server flash:/its/russia_tc-sccp.jar alias Russian_Russia/tc-sccp.jar

tftp-server flash:/its/russia_td-sccp.jar alias Russian_Russia/td-sccp.jar

tftp-server flash:/its/russia_be-sip.jar alias Russian_Russia/be-sip.jar

tftp-server flash:/its/russia_rp-sccp.jar alias Russian_Russia/rp-sccp.jar

tftp-server flash:/its/russia_tags_file alias Russian_Russia/tags_file

tftp-server flash:/its/russia_utf8_tags_file alias Russian_Russia/utf8_tags_file

tftp-server flash:/its/russia_rtl-sccp.jar alias Russian_Russia/rtl-sccp.jar

tftp-server flash:/its/russia_g4-tones.xml alias Russian_Federation/g4-tones.xml

tftp-server flash:/its/russia_gh-sip.jar alias Russian_Russia/gh-sip.jar

tftp-server flash:/its/russia_gp-sip.jar alias Russian_Russia/gp-sip.jar

tftp-server flash:/its/russia_ipc-sip.jar alias Russian_Russia/ipc-sip.jar

tftp-server flash:/its/russia_mk-sip.jar alias Russian_Russia/mk-sip.jar

tftp-server flash:/its/russia_tc-sip.jar alias Russian_Russia/tc-sip.jar

tftp-server flash:/its/russia_td-sip.jar alias Russian_Russia/td-sip.jar

tftp-server flash:/its/united_states_7960-tones.xml alias United_States/7960-tones.xml

tftp-server flash:/its/russia_7960-font.xml alias Russian_Russia/7960-font.xml

tftp-server flash:/its/russia_7905-font.xml alias Russian_Russia/7905-font.xml

tftp-server flash:/its/russia_7960-dictionary.xml alias Russian_Russia/7960-dictionary.xml

tftp-server flash:/its/russia_7905-dictionary.xml alias Russian_Russia/7905-dictionary.xml

tftp-server flash:/its/russia_7960-kate.xml alias Russian_Russia/7960-kate.xml

tftp-server flash:/its/russia_7960-kate.xml alias Russian_Russia/7905-kate.xml

tftp-server flash:/its/russia_SCCP-dictionary.xml alias Russian_Russia/SCCP-dictionary.xml

tftp-server flash:/its/united_states_7960-font.xml alias English_United_States/7960-font.xml

tftp-server flash:/its/united_states_7960-font.xml alias English_United_States/7920-font.xml

tftp-server flash:/its/united_states_7960-dictionary.xml alias English_United_States/7960-dictionary.xml

tftp-server flash:/its/united_states_7960-kate.xml alias English_United_States/7960-kate.xml

tftp-server flash:/its/united_states_7960-kate.xml alias English_United_States/7920-kate.xml

tftp-server flash:/its/united_states_SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml

tftp-server flash:/its/russia_7960-tones.xml alias Russian_Federation/7960-tones.xml

tftp-server flash:/its/vrf1/SEP60EB695EB160.cnf.xml alias SEP60EB695EB160.cnf.xml

tftp-server flash:/its/SEPDEFAULT.cnf alias SEPDefault.cnf

tftp-server flash:/its/vrf1/XMLDefault.cnf.xml alias XMLDefault.cnf.xml

I checked tftp debug log:

Jan  9 02:00:02.741: TFTP: Opened flash:/its/vrf1/SEP60EB695EB160.cnf.xml, fd 14, size 1443 for process 30

Jan  9 02:00:32.841: TFTP: Finished flash:/its/vrf1/SEP60EB695EB160.cnf.xml, time 00:00:30 for process 30

I also checked SEP60EB695EB160.cnf.xml file, it contains all apropriate info including Russian locale settings

What seems somewhat strange is that IPC experiences problems with getting SEP60EB695EB160.cnf.xml file - no idea why it happens because the config is really basic and the phone eventually gets its config (its number etc), so there must be another reason for the trouble with locale.

Any ideas?..

[Carlo Poggiarelli]

Hi

Did you try to remove all IPC cached configuration  files from the PC where IP Communicator is installed on?

HTH

Regards

Carlo

[Tieken Maas]

Hi Carlo,

thank you for your answer!

How would one remove cached info?

I tried uninstalling initial version of IPC (7.0) and installing ver. 8.6, but it doesn't work either.

Regards,

T.

[Carlo Poggiarelli]

Hi.

Try with settings Button , **# and then erase. on the IPC or delete all files in the following windows directory.

C:\Documents and Settings\"user"\application data\Cisco\Communicator\cache for xp

C:\Users\"user"\AppData\Roaming\Cisco\Communicator\cache for Windows 7.

HTH

Regards

Carlo

[Tieken Maas]

It's driving me mad.

Now, after starting IPC again (at hundrendth time) it received xml file and changed its locale even without having to clear cache. The only diffrence was that I placed my PC in local network rather than connecting it to LAN via VPN, as I did before.

What the h**l was going on??

Anyway, Carlo, thank you very much for your willingness to help!

Regards,

T.

[Carlo Poggiarelli]

Hi.

You are welcome.

Just another tip.

Check the clock of your router and, if ok, create again CNF files under telephony service config.

Regards

Carlo

[Tieken Maas]

The thing is that the clock settings are OK, see the output:

Cisco2911#sh clock

19:35:29.211 MSK Mon Jan 9 2012

So no idea why telephony service doesn't take it into account, even after I make create cnf-files command. It also goes without saying that the command user-locale RU load CME-locale-ru_RU-Russian-8.8.2.3.tar automatically updates cnf files.