Is there a way to use IP communicator to troubleshoot someones phone? for example there is a client of ours that cant call internationally. I want to try calling internationally myself with IP communicator by basically using her phone if that makes sense. A tech before me showed a way of doing this but i have forgotten the process.
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If you are in the same network where your client is or if you are using VPN connection to connect to the network, then you can configure your CIPC in the same way as per the phone you are T-shooting.
You can also use any third party remote tool by which you can control end user's phone for T-shooting