cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

263
Views
10
Helpful
6
Replies
Highlighted
Beginner

IP Communicator

Is there a way to use IP communicator to troubleshoot someones phone? for example there is a client of ours that cant call internationally. I want to try calling internationally myself with IP communicator by basically using her phone if that makes sense. A tech before me showed a way of doing this but i have forgotten the process. 

Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Cisco Employee

Re: IP Communicator

1. Check the device pool and the CSS on the phone that you are trying to troubleshoot.
2. Register a CIPC either on the LAN or via VPN if remote. Use the same device pool and CSS on the CIPC.
3. Test.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"

View solution in original post

6 REPLIES 6
Highlighted
Beginner

Re: IP Communicator

I would recommend using Dialed Number Analyzer instead of IP Communicator as it will show you based on a phone or Calling Search Space how a dialed number will be routed.


Highlighted
Cisco Employee

Re: IP Communicator

Configure the CIPC in the same device pool as the physical phone and use the same CSS on the line/device.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Highlighted
Beginner

Re: IP Communicator

Im new to Call Manager, so what steps do i take exactly?

Highlighted
Cisco Employee

Re: IP Communicator

1. Check the device pool and the CSS on the phone that you are trying to troubleshoot.
2. Register a CIPC either on the LAN or via VPN if remote. Use the same device pool and CSS on the CIPC.
3. Test.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"

View solution in original post

Highlighted
Beginner

Re: IP Communicator

Thank you!
Highlighted
Enthusiast

IP Communicator

If you are in the same network where your client is or if you are using VPN connection to connect to the network, then you can configure your CIPC in the same way as per the phone you are T-shooting. 

You can also use any third party remote tool by which you can control end user's phone for T-shooting

Regards
Abhay Singh Reyal
The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle
CreatePlease to create content
Content for Community-Ad

Cisco COVID-19 Survey