Ip phone 7911 G

[walidit01]

Hi all, 

i am a network administrator and security, we use in our company a cisco phone 7911G and CUCM attached to an active directory 2003, the problem that  we cant call with the name of users, just with the extension, i dont know where is the problem.

Thank you all for ur attention. 

best regards.

[Jaime Valencia]

Not sure what you mean, do you mean your directory is not working?? You're trying to dial URIs??

Versions????

[walidit01]

Hi jaime, when i call with number its good but when i navigate to my contact and i try to call with name users it s not work.

[Jaime Valencia]

If you mean a directory, exactly what directory are you talking about??

[walidit01]

an ldap windows server 2003.

[Aditya Gupta]

Can you verify if on the end user page of cucm , "Telephone Number" Field is updated with the DN of the user.

Regards

Aditya

[walidit01]

okey i will check

[walidit01]

hi aditya , 

everythings is updated.there is some troublshooting to do, i guess the problem is with synchronisation with ldap.what do you think?

[Aditya Gupta]

Hi

If you can see those users in the CUCM Administration User Management-->End Users page, then its not related to LDAP.

I believe on the phone when you say dialing by name, you are talking about corporate directory ???

Regards

Aditya

[walidit01]

ok for my phone example, in  End Users page i found this message: 

""

NOTE: The add and delete function are disabled because the user directory is sync with LDAP.

(i.e. The Enable Synchronization From LDAP Server flag on the LDAP System Configuration is checked)""

[Aditya Gupta]

If possible can you just provide a sample screenshot from one of the end user , something like i have attached below :

[walidit01]

this is my capture i remark that i dont have fild of number..

[Jaime Valencia · Accepted solution]

You need to have the phone number populated to dial via directory, either populate it manually if local user, or in your LDAP if LDAP user.

[walidit01]

thank you jame.

[kkoeper12 · Accepted solution]

walidit01  - as  Aditya Gupta said, you need to define the telephone number field for the end user. When you go to the Corporate Directory on the phone there is no phone number assigned to the user so the phone does not know what number to dial.

Your screen shot shows the telephone number field is blank. Since you are synced to LDAP you will need to add the number in LDAP and resync to see it on the end user page.