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IP phone 7921G after provisioned, all menu list not active only "network settings" active

rammany19
Level 1
Level 1

‎12-05-2011 03:29 PM - edited ‎03-16-2019 08:23 AM

Hello,
After cisco 7921G has been registered, all menu list are grayed out only the "network settings" active. I have 50pcs of the IP Phones and they are all registered to the callmanager but its only 15pcs of it all menu are grayed out except "network settings".
Note: I have done factory reset and erase all config using **2 and **# respectively.

What can be done to the 15pcs that are grayed out?

Thanks in advance.

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3 Replies 3

D_Lebedev
Level 3
Level 3

‎12-05-2011 09:17 PM

Hi,

Not sure,but it may be because license...

Check your license type and total licensed devices on CCM.

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rammany19
Level 1
Level 1
In response to D_Lebedev

‎12-05-2011 09:21 PM

I have all the licenses in an envelope which was sent by Cisco but I have not opened them. If it is a license issue, how do I load it on CME?

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