IP Phone Agent Service

[tsperduto]

Hi, we are looking at the IP Phone Agent service but I have not found any documentation that verifies if the service is compatible with a 7962 phone and if you can also use the extension mobility service on the same device.  Does anyone know of a document that addresses these two points?

Thank you,

Theresa

[Rob Huffman]

Hi Theresa,

The 7962 would be supported for both

For IPPA;

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

For EM;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fsem.html

Cheers!

Rob

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