IP Phone stayed mute in specific time

[wilsonsant]

Hi Guys,

My Customer have a solution of CallManager version 5.1.3 and is having the following problem: Any IP Phone phones stay mute in the specific time. I Verified the Switch where the IP Phone are connected (Configuration and Log) and didn´t found problem or message error. I Verified the Gateway (Configuration and Log) and too didn´t found problem or message error, the same procedure I did for CallManager, the Phones are registered normally and too there are problem of configuration. Any Idea about that is causing the problem?

Thanks,

Wilson

[wilsonsant]

Hi Guys,

I am sorry, maybe I don´t explain the problem of way correct. In specific time the IP Phone don´t do call or receive call.

Thanks,

Wilson

[paolo bevilacqua]

What is "specific time" ?

During the problem, do internal calls work? If not, does the phone shows anything ?

[wilsonsant]

Hi Bevilacqua,

The Time is 01:00 A.M to 04:00 A.M. The Customer informed to me that problem occur to call external, but, there is note message error in display.

Thanks,

Wilson

[paolo bevilacqua]

If only happens with extrnal calls, it may be telco problem.

Also check if there is any Time of Day routing set.

[wilsonsant]

Hi Bevilacqua,

I spoken again with my Customer and He informed to me that the problem occured any kind of calls (internal and external). The period is 01:00 am to 06:00 am. I verified the CallManager configuration and didn´t found nothing configuration about time period or time schedule.

Thanks,

Wilson Santana

[paolo bevilacqua]

Connect remotely or go on site, start investigating from the usual checks.