Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
950
Views
0
Helpful
2
Replies

IP Phone with two directory numbers

acastilloh5690
Level 1
Level 1

‎08-22-2019 06:23 AM

Hi, I have a Cisco 7941 IP Phone with two directory numbers configured. One of them works well, but the other when receives a call rings once and then puts the busy tone. This phone can make calls without problem. Please tell me what can I do to solve this issue.

Labels:
0 Helpful
2 Replies 2

Mike_Brezicky
Cisco Employee
Cisco Employee

‎08-22-2019 06:42 AM

Can you check the Max Number of Calls and Busy Trigger settings on the DN and make sure they are not set to 1 or even 2?
0 Helpful

TONY SMITH
Spotlight
Spotlight

‎08-22-2019 06:54 AM

What call platform, CUCM, CME, or something else?   Are they separate numbers on a single line, or two separate lines?

0 Helpful
Customers Also Viewed These Support Documents