IPCC--agent hold time reporting

[kakkargaurav]

Hi,

Like in IPCC express- agent,  whenever the agent held the phone for a time period, can we take out any logs or report for that particular time (hold time of agent)

regards

Gaurav.

[Jonathan Schulenberg · Accepted solution]

I believe you are looking for the Agent Call Summary report. The Historical Reports User Guide includes descriptions of each individual report.