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IPCCX Abandoned Calls Email Notification

we have IPCCX, and the requirement is to notify the administrator regarding agents abandoned calls via email.

thanks..

2 ACCEPTED SOLUTIONS

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Assuming you have a Premium license loaded you can use the Create and Send Email steps within the script. The On Exception Goto step can watch for the ContactInactiveException event. When it happens have it create and send an email.

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Sorry, there isn't. The SMTP subsystem is only enabled with a Premium license.  The only other method would be to write a custom Java class instead of the pre-built Java beans (aka Steps). The problem is that custom Java code execution also requires a premium license.

View solution in original post

4 REPLIES 4

Assuming you have a Premium license loaded you can use the Create and Send Email steps within the script. The On Exception Goto step can watch for the ContactInactiveException event. When it happens have it create and send an email.

Please remember to rate helpful responses and identify helpful or correct answers.

Sir, unfortunately we're still using IPCCX Enhanced..

is there any other way to satify the requirement?

thanks..

Sorry, there isn't. The SMTP subsystem is only enabled with a Premium license.  The only other method would be to write a custom Java class instead of the pre-built Java beans (aka Steps). The problem is that custom Java code execution also requires a premium license.

Take a look at this post, https://supportforums.cisco.com/thread/2104689

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