IPCCX Abandoned Calls Email Notification

[Marlo Calapit De Ocampo]

we have IPCCX, and the requirement is to notify the administrator regarding agents abandoned calls via email.

thanks..

[Jonathan Schulenberg · Accepted solution]

Assuming you have a Premium license loaded you can use the Create and Send Email steps within the script. The On Exception Goto step can watch for the ContactInactiveException event. When it happens have it create and send an email.

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[Marlo Calapit De Ocampo]

Sir, unfortunately we're still using IPCCX Enhanced..

is there any other way to satify the requirement?

thanks..

[Jonathan Schulenberg · Accepted solution]

Sorry, there isn't. The SMTP subsystem is only enabled with a Premium license.  The only other method would be to write a custom Java class instead of the pre-built Java beans (aka Steps). The problem is that custom Java code execution also requires a premium license.

[Roger Kallberg]

Take a look at this post, https://supportforums.cisco.com/thread/2104689

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