cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
3812
Views
0
Helpful
4
Replies

iphone has been detected but is disabled by the administrator

Mike_fbr
Level 1
Level 1

I have an CP-9951 with PoE and I want to use the usb port just for charging my Iphone but as soon as I connect it apers a message in the CP-9951 "iphone has been detected but is disabled by the administrator" is there any way to enable it? I can't find the option in mi CUCM or config guides.

1 Accepted Solution

Accepted Solutions

I don't think you will be able to charge Iphone or any other device for that matter using those USB ports. As stated in Data Sheet

"2 USB ports accelerate the usability of call handling and applications by enabling accessories such as the Cisco Unified IP Camera, wired and wireless headsets."

http://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-9951/data_sheet_c78-565680.html

Check below Guide as well. You will only be able to connect the Devices mentioned in the Accessories section to those USB ports

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/9971_9951_8961/10_0/english/userguide/P567_BK_UB293500_00_userguide-8961-9951-9971-10_0.pdf

Edit to the O.P No where in the documentation, it says that these ports can be used for charging purpose and therefore it is not working and will not work either.

Regards

Deepak

View solution in original post

4 Replies 4

Deepak Rawat
Cisco Employee
Cisco Employee

Can you go to System >> Enterprise Phone configuration and check if the USB port is enabled or not. Please note parameters that you set in this window may also appear in the Common Phone Profile Configuration window and in the Phone Configuration window for various devices. If you set these same parameters in these other windows too, the following order determines the setting that takes precedence:

1) Phone Configuration window settings,

2) Common Phone Profile window settings

3) Enterprise Phone Configuration window settings.

Regards

Deepak

Hi Deepak Rawat, I have activated both usb ports options (back and side), also all usb Classes (Mass Storage, HID, Audio Class) in the Phone conf settings, Common phone profile and Enterprise Phone Config, but still recieve the message "iphone has been detected but is disabled by the administrator" :S

I don't think you will be able to charge Iphone or any other device for that matter using those USB ports. As stated in Data Sheet

"2 USB ports accelerate the usability of call handling and applications by enabling accessories such as the Cisco Unified IP Camera, wired and wireless headsets."

http://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-9951/data_sheet_c78-565680.html

Check below Guide as well. You will only be able to connect the Devices mentioned in the Accessories section to those USB ports

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/9971_9951_8961/10_0/english/userguide/P567_BK_UB293500_00_userguide-8961-9951-9971-10_0.pdf

Edit to the O.P No where in the documentation, it says that these ports can be used for charging purpose and therefore it is not working and will not work either.

Regards

Deepak

I guess you are right. Thank you very much for your help and time to answer Deepak Rawat

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: