04-23-2010 07:46 AM - edited 03-15-2019 10:26 PM
Hi all,
I have an script for auto attendant that, in bussines hours forward calls to phones and out of bussines hours forward calls to voice mail.
Is possible change when calls go to voice mail and when go to phones via ip phones? for example, dialin some nunmber activate or deactivate the calendar option into script.
thanks in advance.
04-23-2010 08:13 AM
If this is a Unity Auto Attendant - no. If it's UCCX, quitely likely is possible to so something of that sort.
Which are you using?
Hailey
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04-23-2010 08:18 AM
I am using Cisco Unity Express, so... is not possible?
04-23-2010 08:22 AM
I'm more of an enterprise solutions guy so I'm not as big on CUE. I can't confirm 100% on that. I'd look for a response from some of the folks that are more knowledgeable on those products.
Hailey
04-23-2010 08:25 AM
thank you Hailey
04-23-2010 09:13 AM
To do this with CUE, you need a custom IVR / http / Vxml script, that require programming knowledge.
If you need such a solution developed, can contact me at the address present in my profile.
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