Hi Yosh, Firstly, thank you

Marcos Cardoso · ‎06-16-2014

Hello Guys,

Could anyone help me on the issue below?

I am getting a cause value disconnect 21, on ISDN is considered as toul fraud, however on R2 digital I could not find out what this cause means, anyone has detected this issue before?

Jun 16 12:35:45.092: //-1/92263D968830/CCAPI/cc_api_display_ie_subfields:
   cc_api_call_setup_ind_common:
   cisco-username=
   ----- ccCallInfo IE subfields -----
   cisco-ani=
   cisco-anitype=3
   cisco-aniplan=1
   cisco-anipi=0
   cisco-anisi=0
   dest=99993303
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=0
   cisco-rdnsi=0
   cisco-redirectreason=0   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

Jun 16 12:35:45.092: //-1/92263D968830/CCAPI/cc_api_call_setup_ind_common:
   Interface=0x68F5D940, Call Info(
   Calling Number=,(Calling Name=)(TON=Network, NPI=ISDN, Screening=Not Screened, Presentation=Allowed),
   Called Number=99993303(TON=Unknown, NPI=Unknown),
   Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
   Incoming Dial-peer=1500, Progress Indication=ORIGINATING SIDE IS NON ISDN(3), Calling IE Present=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1
Jun 16 12:35:45.092: //-1/92263D968830/CCAPI/ccCheckClipClir:
   In: Calling Number=(TON=Network, NPI=ISDN, Screening=Not Screened, Presentation=Allowed)
Jun 16 12:35:45.092: //-1/92263D968830/CCAPI/ccCheckClipClir:
   Out: Calling Number=(TON=Network, NPI=ISDN, Screening=Not Screened, Presentation=Allowed)
Jun 16 12:35:45.092: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Jun 16 12:35:45.092: :cc_get_feature_vsa malloc success
Jun 16 12:35:45.092: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Jun 16 12:35:45.092: cc_get_feature_vsa count is 42
Jun 16 12:35:45.092: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Jun 16 12:35:45.092: :FEATURE_VSA attributes are: feature_name:0,feature_time:1906008448,feature_id:1299
Jun 16 12:35:45.092: //1299/92263D968830/CCAPI/cc_api_call_setup_ind_common:
   Set Up Event Sent;
   Call Info(Calling Number=(TON=Network, NPI=ISDN, Screening=Not Screened, Presentation=Allowed),
   Called Number=99993303(TON=Unknown, NPI=Unknown))
Jun 16 12:35:45.092: //1299/92263D968830/CCAPI/cc_process_call_setup_ind:
   Event=0xC0488640
Jun 16 12:35:45.096: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:
   Try with the demoted called number 99993303
Jun 16 12:35:45.096: //1299/92263D968830/CCAPI/ccCallSetContext:
   Context=0x71A78100
Jun 16 12:35:45.096: //1299/92263D968830/CCAPI/cc_process_call_setup_ind:
   >>>>CCAPI handed cid 1299 with tag 1500 to app "_ManagedAppProcess_Default"
Jun 16 12:35:45.096: //1299/92263D968830/CCAPI/ccCallProceeding:
   Progress Indication=NULL(0)
Jun 16 12:35:45.096: //1299/92263D968830/CCAPI/ccCallSetupRequest:
   Destination=, Calling IE Present=FALSE, Mode=0,
   Outgoing Dial-peer=1001, Params=0x71A67390, Progress Indication=ORIGINATING SIDE IS NON ISDN(3)
Jun 16 12:35:45.096: //1299/92263D968830/CCAPI/ccCheckClipClir:
   In: Calling Number=(TON=Network, NPI=ISDN, Screening=Not Screened, Presentation=Allowed)
Jun 16 12:35:45.096: //1299/92263D968830/CCAPI/ccCheckClipClir:
   Out: Calling Number=(TON=Network, NPI=ISDN, Screening=Not Screened, Presentation=Allowed)
Jun 16 12:35:45.096: //1299/92263D968830/CCAPI/ccCallSetupRequest:
   Destination Pattern=9999[1-7]..., Called Number=99993303, Digit Strip=FALSE
Jun 16 12:35:45.096: //1299/92263D968830/CCAPI/ccCallSetupRequest:
   Calling Number=(TON=Network, NPI=ISDN, Screening=Not Screened, Presentation=Allowed),
   Called Number=99993303(TON=Unknown, NPI=Unknown),
   Redirect Number=, Display Info=
   Account Number=, Final Destination Flag=TRUE,
   Guid=92263D96-F489-11E3-8830-AA461CC4151C, Outgoing Dial-peer=1001
Jun 16 12:35:45.096: //1299/92263D968830/CCAPI/cc_api_display_ie_subfields:
   ccCallSetupRequest:
   cisco-username=
   ----- ccCallInfo IE subfields -----
   cisco-ani=
   cisco-anitype=3
   cisco-aniplan=1
   cisco-anipi=0
   cisco-anisi=0
   dest=99993303
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=0
   cisco-rdnsi=0
   cisco-redirectreason=0   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

Jun 16 12:35:45.096: //1299/92263D968830/CCAPI/ccIFCallSetupRequestPrivate:
   Interface=0xC03606F0, Interface Type=1, Destination=, Mode=0x0,
   Call Params(Calling Number=,(Calling Name=)(TON=Network, NPI=ISDN, Screening=Not Screened, Presentation=Allowed),
   Called Number=99993303(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
   Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=1001, Call Count On=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
Jun 16 12:35:45.096: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Jun 16 12:35:45.096: :cc_get_feature_vsa malloc success
Jun 16 12:35:45.096: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Jun 16 12:35:45.096: cc_get_feature_vsa count is 43
Jun 16 12:35:45.100: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Jun 16 12:35:45.100: :FEATURE_VSA attributes are: feature_name:0,feature_time:1906007328,feature_id:1300
Jun 16 12:35:45.100: //1300/92263D968830/CCAPI/ccIFCallSetupRequestPrivate:
   SPI Call Setup Request Is Success; Interface Type=1, FlowMode=1
Jun 16 12:35:45.100: //1300/92263D968830/CCAPI/ccCallSetContext:
   Context=0x71A67340
Jun 16 12:35:45.100: //1299/92263D968830/CCAPI/ccSaveDialpeerTag:
   Outgoing Dial-peer=1001
Jun 16 12:35:45.116: //1300/92263D968830/CCAPI/cc_api_set_called_ccm_detected:
   CallInfo(called ccm detected=TRUE ccmVersion 3)
Jun 16 12:35:45.116: //1300/92263D968830/CCAPI/cc_api_call_proceeding:
   Interface=0xC03606F0, Progress Indication=NULL(0)
Jun 16 12:35:45.172: //1300/92263D968830/CCAPI/cc_api_call_disconnected:
   Cause Value=21, Interface=0xC03606F0, Call Id=1300
Jun 16 12:35:45.172: //1300/92263D968830/CCAPI/cc_api_call_disconnected:
   Call Entry(Responsed=TRUE, Cause Value=21, Retry Count=0)
Jun 16 12:35:45.172: //1299/92263D968830/CCAPI/ccCallReleaseResources:
   release reserved xcoding resource.
Jun 16 12:35:45.172: //1300/92263D968830/CCAPI/ccCallSetAAA_Accounting:
   Accounting=1, Call Id=1300
Jun 16 12:35:45.172: //1300/92263D968830/CCAPI/ccCallDisconnect:
   Cause Value=21, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=21)
Jun 16 12:35:45.172: //1300/92263D968830/CCAPI/ccCallDisconnect:
   Cause Value=21, Call Entry(Responsed=TRUE, Cause Value=21)
Jun 16 12:35:45.172: //1300/92263D968830/CCAPI/cc_api_get_transfer_info:
   Transfer Number Is Null
Jun 16 12:35:45.176: //1300/92263D968830/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0xC03606F0, Tag=0x0, Call Id=1300,
   Call Entry(Disconnect Cause=21, Voice Class Cause Code=0, Retry Count=0)
Jun 16 12:35:45.176: //1300/92263D968830/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
Jun 16 12:35:45.176: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

Jun 16 12:35:45.176: :cc_free_feature_vsa freeing 719B5D18
Jun 16 12:35:45.176: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

Jun 16 12:35:45.176: vsacount in free is 42
Jun 16 12:35:45.176: //1299/92263D968830/CCAPI/ccCallSetupRequest:
   Destination=, Calling IE Present=FALSE, Mode=0,
   Outgoing Dial-peer=1002, Params=0x71A6B1D0, Progress Indication=ORIGINATING SIDE IS NON ISDN(3)
Jun 16 12:35:45.176: //1299/92263D968830/CCAPI/ccCheckClipClir:
   In: Calling Number=(TON=Network, NPI=ISDN, Screening=Not Screened, Presentation=Allowed)
Jun 16 12:35:45.176: //1299/92263D968830/CCAPI/ccCheckClipClir:
   Out: Calling Number=(TON=Network, NPI=ISDN, Screening=Not Screened, Presentation=Allowed)
Jun 16 12:35:45.176: //1299/92263D968830/CCAPI/ccCallSetupRequest:
   Destination Pattern=9999[1-7]..., Called Number=99993303, Digit Strip=FALSE
Jun 16 12:35:45.176: //1299/92263D968830/CCAPI/ccCallSetupRequest:
   Calling Number=(TON=Network, NPI=ISDN, Screening=Not Screened, Presentation=Allowed),
   Called Number=99993303(TON=Unknown, NPI=Unknown),
   Redirect Number=, Display Info=
   Account Number=, Final Destination Flag=TRUE,
   Guid=92263D96-F489-11E3-8830-AA461CC4151C, Outgoing Dial-peer=1002
Jun 16 12:35:45.176: //1299/92263D968830/CCAPI/cc_api_display_ie_subfields:
   ccCallSetupRequest:
   cisco-username=
   ----- ccCallInfo IE subfields -----
   cisco-ani=
   cisco-anitype=3
   cisco-aniplan=1
   cisco-anipi=0
   cisco-anisi=0
   dest=99993303
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=0
   cisco-rdnsi=0
   cisco-redirectreason=0   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

I really appreciated any help!

Best regards,

Marcos Cardoso

yahsiel2004 · ‎06-16-2014

Marco,

Are you running Cisco IOS 15.1(2)T? If so, have you verified the trust list?

A new feature has been introduced in Cisco IOS® Software Release 15.1(2)T to guard against the incidence of toll-fraud on Voice GateWays (VGWs) installed with Cisco IOS. Starting with IOS 15.1(2)T and newer releases of IOS based on this version, the toll-fraud prevention settings are the default behavior of Cisco IOS-based VGWs.

The purpose of this document is to raise awareness of this new feature, as upgrading to this release will require additional configuration to permit certain types of voice calls to be placed and route to completion. It is important to note that upgrading to 15.1(2)T will block all inbound VoIP call setups until the VGW is properly configured to trust these sources. Any plans to upgrade to releases with this feature must include extra steps to configure trusted VoIP hosts after the upgrade in order for calls to route successfully. Additionally, two-stage dialing is no longer enabled by default with this release.

http://www.cisco.com/c/en/us/support/docs/voice/call-routing-dial-plans/112083-tollfraud-ios.html

Regards,

Yosh

HTH Regards, Yosh

Marcos Cardoso · ‎06-16-2014

Hi Yosh,

Firstly, thank you for you reply.

I am running IOS 15.1(4)T as you can see on the following command:

sh ver
Cisco IOS Software, 3800 Software (C3825-SPSERVICESK9-M), Version 15.1(4)M5, REL EASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Tue 04-Sep-12 17:25 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T10, RELEASE SOFTWARE (fc1)

R3-ARBUE-2548-01-VGW-01 uptime is 2 days, 14 hours, 49 minutes
System returned to ROM by reload at 20:20:59 ARBUE Fri Jun 13 2014
System restarted at 20:23:06 ARBUE Fri Jun 13 2014
System image file is "flash:c3825-spservicesk9-mz.151-4.M5.bin"
Last reload type: Normal Reload

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Cisco 3825 (revision 1.2) with 1010688K/37888K bytes of memory.
Processor board ID FTX1236A3Q3
2 Gigabit Ethernet interfaces
8 Channelized E1/PRI ports
8 Voice FXO interfaces
DRAM configuration is 64 bits wide with parity enabled.
479K bytes of NVRAM.
126976K bytes of ATA System CompactFlash (Read/Write)

License Info:

License UDI:

-------------------------------------------------
Device# PID SN
-------------------------------------------------
*0 CISCO3825

I've had a ICT between my cluster. we are using only one gateway to delivery those calls. However I have 2 E1 delivering calls and only has stopped to work. Both of them are the same Service Provider, and the first one has stopped last week. Nothing was changed. I've already reset the ICT trunk in both sides and restarted the gateway as well. Nothing worked out.

Have you any idea?

Thanks

Marcos Cardoso

Issue on Inbound E1 R2