Issue with Cisco Jabber: Popup idbroker.webex.com

[iptsupport]

Hello ,

I'm experiencing an issue with Cisco Jabber where some users are seeing a popup for idbroker.webex.com
when they log in. We've configured the Jabber config to exclude WebEx services under Policies > ServiceDiscoveryExcludedServices with the value WEBEX,
but the problem persists.
any idea?

My version of  CUCM and CUPS is 12.5.1

[Jonathan Schulenberg]

That would only have made a difference if the user had an account in Control Hub. Check the CUCM Service Profile and ensure it doesn’t have a conference service defined.

[iptsupport]

We don't have any users in Control Hub, and the conference service is not defined.