Issue with ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn inst

[dass ranjith]

Hi Team,

I am working in a upgrade and as part of the upgrade process , I want to install the "ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn".

Our version is 10.5.2.13901-2 and I have to load the COP file to run the pre-upgrade check 

The file is loaded on to the SFTP server . The CUCM is selecting the file under the upgrade page and then it is failing as shown below. 

Noticed the file name is showing twice and no idea why 

Tried different SFTP server ,same result and currently i am using the Titan SFTP one 

FAILED with the following reason 

ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgnciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn
Directory /
Server 10.1.0.1
User Name root
Download Status
Download Status Warning Error encountered: The file could not be downloaded. MD5 Hash Value:

I suspect since the file name is showing as twice - it is failing the MD5 value.

Please help

Regards

R

[Summit.]

Thank you Rtarson, 

Rebex Tiny SFTP app worked as stated. We had been having issues with updating phone firmware on 11.5.1SU8 using FreeFTP and Solarwinds, but Rebex Tiny SFTP worked perfectly for this particular task. FreeFTP still works well for daily backups and plan to use PCD for upgrading to 12.5.

[Ibrahim AlQumairi]

verify the file that you have downloaded from the Cisco software website 

Try to use the Freeftp app as the sftp server 

Also, try to upload the file from the cucm cmd line