10-16-2013 11:25 AM - edited 03-16-2019 07:55 PM
Hello all,
this is a question regarding Jabber in deskphone mode. My client wants to have different dialling behaviours from Jabber and the deskphone. From Jabber he wants to dial without the leading zero and from the deskphone he wants to use the dialling 0.
As far as I know both devices share the same line (ie. pt and css) so I think it's impossible. I cannot even use the application dial rules since there is a partial overlap between national dial-plan and international.
Any ideas? I do know that the leading zero must be always used but the **#%%$$ that initially set up the system didn't tell this to the client.
Any help is much appreciated.
10-16-2013 11:56 AM
To do this you must use the device CSS to route the call instead of the line CSS that as you correctly states is shared between all devices that has that line. For the Jabber device CSS build your call routing to not use the leading 0 and for the other devices build your call routing to use a leading 0.
A small note about this though, even if it's possible from a technical standpoint to do this kind of setup I would recommend you to sit down with the customer and discuss the pitfalls with this kind of design. It might sound like a good thing to do, but in reality there are many problems and limitations will this kind of setups.
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10-16-2013 11:56 AM
Hi,
Jabber deskphone controll the CSS of the phone.
But if you insted of using deskphoen controll, setup jabber to softphone, we can create new CSS and PT, so the soft can dial without the 9.
Let me know if you will like me to provide you more details.
regards
10-16-2013 12:36 PM
Sorry my mistake, I didn't read the question fully. Since Jabber is used in desk phone mode it will also share the device CSS, only way to do what you ask for is to use Jabber in soft phone mode. Then you will have two separate devices that can have its own CSS.
Please remember to rate all useful posts.
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