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Highlighted
Beginner

jaber "use computer for calls" not working

We have a user that is able to log into his jabber account, but the "use my computer for calls" is greyed out.  The  user can not uncheck this option.

 

I have checked their profile and it appears to be the same as everyone elses nothing stands out.

 

Any suggestions?

5 REPLIES 5
Highlighted
Hall of Fame Cisco Employee

Re: jaber "use computer for calls" not working

Make sure user / device / DN association is properly configured.

A PRT would show which devices are available and associated to the user.

HTH

java

if this helps, please rate
Highlighted
Beginner

Re: jaber "use computer for calls" not working

I have checked this before posting.  The extension is only associated with the user's jabber device.  The user is not associated to any other device.

Highlighted
Contributor

Re: jaber "use computer for calls" not working

please remove all relevant files in the appdata (local & roaming), start the Jabber, then export PRT logs and share with us.

 

Highlighted
VIP Rising star

Re: jaber "use computer for calls" not working

Hello Joli,

Please can you check that:

1) Under Device-> Phone->Phone Configuration->Device Information->Owner User ID is set to the corresponding user

2) Under Device-> Phone->Phone Configuration->Line1->Users Associated with line-> The same user is associated, as above
3)Under User Management->End User->End User Configuration: The Device is included in "Controled Devices List" and that Under Permission Information the following permissions are allowed:

Standard CCM End User
Standard CTI Allow Controls Supporting Connected Xfer and conf

Standard CTI Allow Control of Phones supporting Rollover Mode
Standard CTI Control

 

Let us know,

George

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Highlighted
Cisco Employee

Re: jaber "use computer for calls" not working

check for UC service profile configured for user under end user page.