Lab for BACD

[twissam]

Hi,

i have set a lab with two routers:

one have VIC2-2FXS (one of them connected to an analogue phone and another connected to the FXO on the second router)

i can call from Router A to Router B IP phone, but i am trying the BACD with no success, ultimitly i want to reach drop through configuration but for now i just want the tcl to work. i beleive i am missing something with the pots!!!

Good day

++++++Sorry the config is below++++++

Router destination (CME)

application

service queue flash:app-b-acd-2.1.2.2.tcl

param queue-len 10

param aa-hunt1 300

param queue-manager-debugs 1

param number-of-hunt-grps 1

!

service aa flash:app-b-acd-aa-2.1.2.2.tcl

paramspace english index 1

param number-of-hunt-grps 1

param handoff-string aa

param dial-by-extension-option 5

paramspace english language en

param aa-pilot 101

param max-extension-length 4

paramspace english location flash:

param second-greeting-time 60

param welcome-prompt _bacd_welcome.au

param call-retry-timer 15

param service-name queue

!

voice-port 0/3/0

dial-peer voice 5000 pots

service aa

incoming called-number .T (or 101 same)

port 0/3/0

!

Calling Router: Router A

voice-port 0/0/0

FXS where the phone is connected

!

voice-port 0/0/1

connected to the second router's FXO port 0/3/0

!

[paolo bevilacqua]

Gracias, merci, grazie, thank you.

If you have the audiofile built, I can give it a look now. Also, a bug come out for a related issue, which exact IOS are you using ?

[twissam]

Ahlan wa sahlan (you are most welcome)

i tried to do so but the stream was G729 and it was not been accepted by the wireshark

any way if i pass by the client again i will check it again.

Good day

[twissam]

c2800nm-spservicesk9-mz.124-15.T1.bin

[paolo bevilacqua · Accepted solution]

See below, supposed to be fixed in 12.4(11), but sometime one never knows. Note I recommend 12.4(11)XJ4 for all installations, as is the most stable release so far.

CSCek27376 Bug Details

fxo tone supervision disconnect not working when connection plar

Topology:

PSTN --- VIC2-4FXO(c3845)-- Cisco IP phone

Scenario:

PSTN rings FXO. FXO answers and connection plar to IP phone. When the phone is still ringing, PSTN caller hangs up and PSTN sends a disconnection tone but it isn't disconnected

However, it is working if tone is received after the ephone answered the call. It's also working if connection plar target changed form ephone to a fxs.

Workaround:

Use connection plar opx instead of connection plar

[twissam]

thanks,

i will give it a try if i could and let you know.

Good day

[Ion Cristian Radescu]

Hello,

I have some problems with B-ACD too.

I have a router in H.323 mode, with SRST configured. I am using same version of B-ACD. I changed many IOS version but the result is the same.I can see "TCL AA: ++ Playing Welcome Prompt and options menu ++" in debug, I can see the file name chosen by script is correct, but I can't hear anything on PSTN phone. I attached debug, sh ver and sh flash.

Any help will be appreciated.

Thanks,

Cristian

[paolo bevilacqua]

Can you send output of "show diag" ? Also, the prompts, are the cisco defaults ?

[Ion Cristian Radescu]

Hi Paolo,

Thank you for your response.

The prompts are from "cme-full-4.1.0.2.tar", the version that works with IOS 12.4(15)T.

Please find below "sh diag":

voice#sh diag

Slot 0:

C1760 1FE VE 4SLOT DV Mainboard Port adapter, 7 ports

Port adapter is analyzed

Port adapter insertion time unknown

EEPROM contents at hardware discovery:

Hardware Revision : 2.0

PCB Serial Number : VMS06220ESU

Part Number : 73-7167-02

Board Revision : C0

Deviation Number : 0-47975

Fab Version : 04

Product (FRU) Number : CISCO1760

EEPROM format version 4

EEPROM contents (hex):

0x00: 04 FF 40 03 16 41 02 00 C1 8B 56 4D 53 30 36 32

0x10: 32 30 45 53 55 82 49 1B FF 02 42 43 30 80 00 00

0x20: BB 67 02 04 FF FF FF FF FF FF FF FF FF FF FF FF

0x30: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

Packet Voice DSP Module Slot 0:

Hardware Revision : 3.2

Part Number : 73-6726-01

Board Revision : A0

Deviation Number : 0-0

Fab Version : 03

PCB Serial Number : ICP0613008F

RMA Test History : 00

RMA Number : 0-0-0-0

RMA History : 00

Processor type : 02

Number of DSP's : 1

DSP memory size(in kwords): 256

Type of DSP : TMS320C549

Product (FRU) Number : PVDM-256K-4=

EEPROM format version 4

EEPROM contents (hex):

0x00: 04 FF 40 02 AC 41 03 02 82 49 1A 46 01 42 41 30

0x10: 80 00 00 00 00 02 03 C1 8B 49 43 50 30 36 31 33

0x20: 30 30 38 46 03 00 81 00 00 00 00 04 00 09 02 FF

Packet Voice DSP Module Slot 1:

Not populated

WIC/VIC Slot 0:

4 Port FE Switch

Daughter card-Version 4 TLV Cookie Format

Hardware Revision : 1.0

Part Number : 73-8958-01

Board Revision : B0

Deviation Number : 0-0

Fab Version : 01

PCB Serial Number : FOC07451QBL

RMA Test History : 00

RMA Number : 0-0-0-0

RMA History : 00

Top Assy. Part Number : 800-24817-01

Connector Type : 01

Base MAC Address : 000e.8319.3a94

MAC Address block size : 20

Product (FRU) Number : WIC-4ESW

CLEI Code : IPMED00BRA

VIC Slot 3:

Dual FXO Voice Interface Card

Daughter card-Version 4 TLV Cookie Format

Hardware Revision : 5.0

Top Assy. Part Number : 800-21597-01

Board Revision : E0

Deviation Number : 0-0

Fab Version : 04

PCB Serial Number : FOC090948V5

RMA Test History : 00

RMA Number : 0-0-0-0

RMA History : 00

Version Identifier : V

Product (FRU) Number : VIC2-2FXO=

voice#

voice#sh call-manager-fallback

CONFIG (Version=4.1(0))

=====================

Version 4.1(0)

Many thanks,

Cristian

[paolo bevilacqua]

There is no apparent reason for the thing not to work. Does the line work without B-ACD/AA ?

Can you try 12.4(4)XC7 or 12.4(11)XJ4 ?

[Ion Cristian Radescu]

The line works fine without B-ACD.

I will try tommorow in the morning that versions of IOS with proper scripts. SP Services or IP Voice? Do you have any recommendations on this?

Thanks,

Cristian

[paolo bevilacqua]

That should not make any difference.

[Ion Cristian Radescu]

Ok.

Thanks.

I will let you know tommorow.

[Ion Cristian Radescu]

Hi Paolo,

I tested recommended IOS versions. Also I changed the router with a 3845. Unfortunately the result is the same. The only difference is now I can see two errors in debug:

Mar 25 13:01:14.719: //-1//HIFS:/hifs_ifs_cb: hifs ifs could not open file flash:en_bacd_options_menu.au

Mar 25 13:01:14.771: //4//MSM :/ms_handle_stream_timer: prompt load failed waiting to associate

*Mar 25 13:01:14.771: //4//MSM :/ms_stop_play: mgdTstop at 00:13:54.076 (cause MS_STOP_SETUPFAIL)

I will use your "pl2" script. Can you give me your audio prompts please? Maybe audio prompts are broken.I dont know what to think

anymore.

Thanks,

Cristian

[paolo bevilacqua]

Hi Cristian,

now the router cannot open the prompt file, config problem. My script won't make any difference in that, and the cisco prompts are ok. Check again config and send it here if you want.

[Ion Cristian Radescu]

Hi Paolo,

As far as I can see, the script seems to play the first ".au" file(en_bacd_welcome.au), but I can't hear anything. After that, the script play the second ".au" file(en_bacd_options_menu.au) and now I have the following errors:

*Mar 25 14:19:59.915: //1//MSM :/ms_handle_stream_timer: prompt load failed waiting to associate

*Mar 25 14:19:59.915: //1//MSM :/ms_stop_play: mgdTstop at 00:07:04.220 (cause MS_STOP_SETUPFAIL)

Event = MSW_EV_SYNTHESIZER(1), Context 0x686AB520, Type MSW_SYNTH_TYPE_SYNTHESIZE(2), Reason MSW_SYNTH_REASON_SETUPFAIL(12).

I tried this setup even with an IP Phone and an voip dial-peer with "service aa". Same result.

I attached config and debug. If you don't see any config problem I think I will open an TAC Case.

Thank you for your support,

Cristian