Let end users change AutoAttendant Gretting

[Mario Musquiz]

Hi

I created a AutoAttendant and is working fine whit extension 150, i now need to let a end user be able to change the Greeting Message (this needs to be change daily), i follow the instructions on this guide

http://my.safaribooksonline.com/book/certification/ccna/9780132904087/chapter-7dot-cisco-unity-connection-and-cisco-unified-presence/ch07lev1sec7_html
 

I make a end user a Call Handler Owner, now when the end user i try to log in into the Cisco Unity Connection Administration gets a Not Authorized message and cant navigate to change the gretting, is there a specific URL for the end user to log in and change the gretting or what am i missing on the configuration ? i need to let the end user have a easy access to change the gretting.

Regards.

[Chris Deren]

Did you assign "Greeting Administrator" role to the user?

Chris

[Mario Musquiz]

Yes I did

[Rob Huffman · Accepted solution]

hi Mario,

The call handler "owner" or call handler administrator config will give the user the ability to change the greetings via the phone/TUI only. Not via any url and using the media master as indicated here;

Using the Cisco Unity Greetings Administrator to Record or Rerecord Call Handler Greetings

The Cisco Unity Greetings Administrator allows you—or the call handler owners that you assign—to manage call handler greetings from any phone. The owner of the call handler can be any user or system distribution list.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsagx/7xcucsag150.html

Cheers!

Rob

[Mario Musquiz]

Hi

Is there any GUI interface to do this, i try the TUI and it works fine but having a GUI will make it easier for the end users.

Regards

[Ayodeji Okanlawon]

+5 to rob and Chris..Just to help further. Please refer to this short video. It might show you which steps you are missing.

https://www.youtube.com/watch?v=8rrtDYBVmB8