[Lifesize]unregister to CUCM 10.5.2

[iptsupport]

Hello .

I have problem with Lifesize.

I try to register device to CUCM and

device unregistered.

when I use X-Lite I was able to connect .

my version CUCM 10.5.2 , I define device as  Third-party SIP Device (Advanced) .

any idea?

[Vivek Batra]

Hi,

Are you sure everything seems good in configuration?

Possible to get SIP traces (REGISTER and appropriate response) to see what exactly going on?

- Vivek

[iptsupport]

1.yes, all configuration is good .

2.how to collect logs for sip ?

[Vivek Batra]

Is there any provision in lifesize to get SIP traces? Otherwise, you can enable SIP traces under Serviceability and get it using RTMT.

- Vivek

[Ayodeji Okanlawon]

I had a similar issue a few days ago with a 3rd party sip device. Here is what you need to check

1. Configure a digest user and associate this to he phone

2. Configure digest credentials. Ensure your credential is complex.

3. Configure the digest credential on the lifesize device as well as other parameters.

If you still have issues collect cum traces as Vivek has mentioned..

Please refer to the link below to know how to collect logs

https://supportforums.cisco.com/document/12724111/understanding-cucm-traces-end-end#Collecting_CUCM_logs