Line Group member does not forward calls

[CiscoDOJones]

Hello,

We are using CUCM v8.6  scenario is we have a Service Desk line group, with about 5 device profiles under that group.   For whatever reason all but 1 of phone profiles are logged in (to the line group) and the person wants to forward all the calls to another number.    The forward does not appear to work when I call the Service Desk number.

If you call his direct extension number it will forward the call.

Part of thinks that this would be the case but am have having problems connecting the dots.   Could somebody explain or is more info required ?

thanks in advance

Dave

[Rob Huffman · Accepted solution]

Hi Dave,

If I understand your description correctly, then what you are seeing is the expected behavior. This behavior is described in this excerpt of the CUCM 8.6 admin guide below;

Hunting and Call Forwarding

The concept of hunting differs from that of call forwarding. Hunting allows Cisco Unified Communications Manager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) Hunting thus ignores the Call Forward No Answer (CFNA), Call Forward Busy (CFB), or Call Forward All (CFA) settings for the attempted party.

From;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_6_1/ccmsys/accm-861-cm/a03rp.html#pgfId-1078922

Cheers!

Rob

[CiscoDOJones]

thanks Rob :)

[Jaime Valencia]

+5 to the Huff, in addition, the workaround is to configure SNR for the members of the  line group so the calls can ring an external destination, notice SNR does NOT work for internal destinations.

[Rob Huffman]

Hey Dave,

You are most welcome!

+5 to my friend Java for providing a nice solution here!

Cheers!

Rob