logs for a specific phone

[jazabhish]

Hi All,

I have a confusion. For a specific phone logs which trace file i have to check sdi or sdl ?

Thanks !

[Jaime Valencia]

What problem are you trying to solve??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[jazabhish]

A phone was rebooting 1-2 times in day. Checked n/w port, was ok.

I have upgraded the firmware for that phone, so i want to check firmware logs for that phone and also want to check when the phone last rebooted.

Thanks !

[Chris Deren]

Get the console logs by browsing the IP address of the phone.

HTH,

Chris

[Chris Deren]

What information are you looking for and what version of CUCM are you running?

Phone logs are not on the server they are on the phone and you can get to them by browsing the IP address of the phone.

SDI and SDL have been consolidated as of version 9.0, if running older version use SDI as you will not make much sense of SDL.

HTH,

Chris

[jazabhish]

Thank you Chris.

Phone is at remote location. I am not able to get console logs....because FW is blocking me to access it through web.

I have upgraded the firmware for that phone, so i want to check firmware  logs for that phone and also want to check when the phone last  rebooted.

CUCM version is 7.1.

Thanks,

Abhi

[Chris Deren · Accepted solution]

Firmware version can be seen from CUCM admin page when you go to the phone.

Info on when phone rebooted can be seen from phone log which you would need to be able to get to, or SDI logs should show that as well, just pull CCM SDI log and search for the MAC address of the phone.

HTH, please rate all useful posts!

Chris

[jazabhish]

Thank you !