Looking to Monitor CTI Port Utilization to UCCX

[Michael Mertens]

I'm putting together capacity planning reports for our UC 8.5 cluster, and am interesting in capturing CTI Port Utilization for UCCX Triggers/Applications/Scripts. (I want to know when we have to add more CTI Ports to a trigger/script prior to callers receiving busy conditions). I've perused CUCM-CAR, RTMT on both CUCM and UCCX, and CUOM 9.0, but I can't find anything. Essentially, I want to know the peek CTI port utilization for a particular UCCX script/app or the max concurrent number of calls to it's related CTI RP DN/trigger.

Thanks for any/all assistance.

Mike.               

[Chris Lee]

Can't Variphy Insight using it's Capacity Utilization feature determine this for you? Just search by the cti port device name and a time frame:

Example Output -

[Michael Mertens]

Chris,

Thanks! We just upgraded to Insight 7.1 and haven't taken the time to play with the Capacity Utilization. I see where I can edit/add CDR devices and have added my UCCX trigger number but for some reason I'm not capturing calls (although CUCM CAR shows it). I'll reach out to Variphy support to work with me on this.

This looks to be an AWESOME new feature. I see where it is reporting on my software conference bridge utilization (shows concurrent calls which is the MOST important thing to me), and can do the same for UCNX trunks. This has so much potential- THANKS for pointing out!

Mike.