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Malaysia cp-tone and FXO configuration problem

We use a 4 port FXO in a 2911 running 151-4.M3, Cisco Unity Express 8.6.1 on ISM. The line are provided by Telekom Malaysia.

The user experience weird problem

Sometime not able to place outgoing call

Sometime earing incoming call when are in conversation

Many call just hang-up

Some call don't hang-up

I'm not familiar with FXO configuration and the router was build by default for most of the config. I suspect cp-tone problem but I'm not finding the proper one. Did someone as similiar problem and/or solve it with custom cp-tone ?

I'm offsite site in Canada, so du to the time zone, I will not be able to test it quick with end user.

This is my first post to the Community, hope I do it right.

Thank you

Info about the config:

c2900-universalk9-mz.SPA.151-4.M3.bin on C2911 with 512mb of RAM

voice-card 0

dspfarm

dsp services dspfarm

voice-port 0/0/0

cptone MY

connection plar opx 1000

!

voice-port 0/0/1

cptone MY

connection plar opx 1000

!

voice-port 0/0/2

cptone MY

connection plar opx 1000

!

voice-port 0/0/3

cptone MY

connection plar opx 1000

!

ccm-manager music-on-hold

!

!

mgcp profile default

!

sccp local GigabitEthernet0/1.1

sccp ccm 10.96.169.254 identifier 1 version 7.0

sccp

!

sccp ccm group 999

bind interface GigabitEthernet0/1.1

associate ccm 1 priority 1

associate profile 1 register vgatebgs-cfg

associate profile 2 register vgatebgs-xcode

!

dspfarm profile 2 transcode 

codec g729abr8

codec g729ar8

codec g711alaw

codec g711ulaw

codec g729r8

maximum sessions 4

associate application SCCP

!

dspfarm profile 1 conference 

codec g729br8

codec g729r8

codec g729abr8

codec g729ar8

codec g711alaw

codec g711ulaw

maximum sessions 2

associate application SCCP

dial-peer voice 10 pots

translation-profile outgoing outgoing

preference 1

destination-pattern 9T

incoming called-number .

clid strip

port 0/0/0

!

dial-peer voice 11 pots

translation-profile outgoing outgoing

preference 2

destination-pattern 9T

incoming called-number .

clid strip

port 0/0/1

!

dial-peer voice 12 pots

translation-profile outgoing outgoing

preference 3

destination-pattern 9T

incoming called-number .

clid strip

port 0/0/2

!

dial-peer voice 13 pots

translation-profile outgoing outgoing

preference 4

destination-pattern 9T

incoming called-number .

clid strip

port 0/0/3

1 Accepted Solution

Accepted Solutions

paolo bevilacqua
Hall of Fame
Hall of Fame

The way is described, these are not cptone problems but an intermittently bad line, for which you have to complain to telco.

View solution in original post

4 Replies 4

paolo bevilacqua
Hall of Fame
Hall of Fame

The way is described, these are not cptone problems but an intermittently bad line, for which you have to complain to telco.

I will open a ticket with the carrier but I think the local tech already did that. I will make sure

Have the line connected to a regular phone, make a lot of test calls, especially when it rains.

We test the line with analog phone and we experience similar issues.

I contact the Telco to fix the line.

Sometime you really need to take a step back and begin the basic troubleshooting...

Thank you