10-13-2010 03:15 PM - last edited on 03-25-2019 08:02 PM by ciscomoderator
Hi,
we are actually migrating an traditional PBX system (Avaya Integral i33) to CUCM 8.0.3.20000-2.
In the old telephone system there is an call feature which I would describe as dynamic Call Routing/Call Forwarding. It works like this: Two telephones/users are peered with each other and are able to redirect calls between them by just pressing one button on their phones.
For example: User A presses the button for this function, and all his/her calls are permanently forwarded/redirected to user B (the peering partner) until he/she presses the button again. Same vice versa, user B is also capable to switch this redirection forth and back by pressing a button on his/her phone.
Do you have any idea/hint how to copy this feature on a Unified Communications Manager / IP Phones? Maybe a solution close to this would do it. Is it even possible to associate a predefined forwarding rule with a single button?
Any help is appreciated! Thanks!
Solved! Go to Solution.
10-13-2010 04:12 PM
Unfortunately what you're asking would be a custom softkey which we don't have.
They would need to press CFA and then a speed dial to do this in the easiest way.
The only other solution would be to talk to the developer team about this, you would need a developer contract in order to do this.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
10-13-2010 04:12 PM
Unfortunately what you're asking would be a custom softkey which we don't have.
They would need to press CFA and then a speed dial to do this in the easiest way.
The only other solution would be to talk to the developer team about this, you would need a developer contract in order to do this.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
10-14-2010 01:28 AM
Just to add, Perhaps you need to think it from a different angle. Many people try to copy 100% a PABX feature onto CUCM - not always the best way in my opinion . I tend to think what are they trying to do and why. There may be different ways to achieve the same end goal but from a different angle
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