matrix of firmware upgrade fro phones

[oscar cordero]

Hello,

I looking for a matrix that showme the steps to do for upgrade firmware phones, because I know that some times we need to upgrade a intermedium version before upgrade to the firmware we wish.

I suppose this matrix have the version firmware, version of CUCM supported, and previous version can be upgrade to him.

your help is very aprecitae.

OC

[Amer rajai Sha'er]

Hello Oscar,

I am not sure if there is a matrix for all the phones , if any body can share it , it would be great.

99% of cisco IP phones are supported on all version (i think except the 7910 which i guess there are non left in the world) .

Usually what i do is :

i go to the call manager version i want to upgrade to and check the firmware version of the ip phones , in every version of the ip phone firmware , there is a release notes that can show you from which version you can upgrade to , the release notes of the firmware (can be found on cisco website ) can tell you for sure how to install and if it is new , the notes will tell you what is the bridging firmware version that you need to be on so you can have a successful upgrade.

Amer

[oscar cordero]

I have a question about upgrade firmware.

Im upgrading to CUCM 5.1.3.8000-4 (cisco-ipt-k9-patch5.1.3.8000-4.tar.gz.sgn) and I also download the latest device pack phone 5.1.3.8104-1 (cmterm-devicepack5.1.3.8104-1.cop.sgn).

but I found this device pack not have the latest firmware for phones. I check in the CUCM for example that the version for the 7911 is SCCP11.8-5-3S.

then I investigate and check the firmware download (cisco web page) for the 7911 and found the latest for CUCM 5.13 and above is the:

cmterm-7911_7906-sccp.9-1-1SR1.cop.sgn

Release Date: 17/NOV/2010

7911/7906 SCCP IP Phone load - Compatible CUCM Versions: 5.0(4)+

Size: 4922.45 KB (5040579 bytes)

here is the question:

Wich is the latest device pack I have to download for meet 5.1.3 CUCM?. or I have to download the firmware for the phone one by one?

kind regards,

[Gordon Ross · Accepted solution]

You're thinking of 8.5.2S

If a phone is on a firmware version prior to this, you have to upgrade the phone to 8.5.2S, before you can upgrade it to a later one (e.g. 9.1.1)

GTG

[Rob Huffman · Accepted solution]

Hey Oscar,

That is the final Device Pack for CUCM 5.1. You have to keep in mind that 5.1

has been announced as EoL (End of Life)

End of SW Maintenance Releases Date: App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

February 13, 2010

End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager Version 5.1

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/ps7036/end_of_life_notice_c51-487656.html

With that being said, the question you always have to ask when upgrading Firmware (like Amer and Gordon nicely noted )

is what is my current Firmware? and what version am I trying to get to? So for 9.1(1), we go to the release notes to check for

any installation anomalies;

Installation Notes

This section contains these topics:

•Installing Firmware Release 9.1(1)SR1 for SCCP

•Installing Firmware Release 9.1(1)SR1 for SIP

•Installing Firmware for the Cisco Unified IP Phone Expansion Module

Installing Firmware Release 9.1(1)SR1 for SCCP

This section describes how to install firmware release 9.1(1)SR1 for SCCP, and includes these topics:

•Firmware Upgrade Issues for SCCP

•Firmware Installation Procedure for SCCP

Firmware Upgrade Issues for SCCP

---

Note Forall SCCP firmware upgrades from firmware release versions earlier than8.3(3) to version 9.1(1)SR1 or greater, you must first upgrade yourfirmware to an intermediate version (8.3(3) - 8.5(2)) then upgrade to9.1(1)SR1.

---

---

Note This section applies to the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, 7962G, 7961G-GE, 7961G, 7945G, 7942G, 7941G-GE, 7941G, 7911G, and 7906G.

---

The following upgrade issues apply:

•If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.

•If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you can do so directly. However, expect the upgrade to take twice as long as usual.

•Devicepacks are required to enable IP Phones in the Cisco UnifiedCommunications Manager database. For Cisco Unified CallManager 4.2 andearlier, these device packs are required. For Cisco Unified CallManager4.3 and Cisco Unified Communications Manager 6.0 and later, you mustrun the device pack and reboot the Cisco Unified Communications Managerserver.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/9_1_1/english/release/notes/7900_911.html#wp42467

So if your current Firmware is greater than 8.3(3) you can go directly to 9.1(1), if not you must complete a 2-step upgrade.

Cheers!

Rob

[oscar cordero]

Finally I not found the matrix, and follow yours advice that all information is in the Release Notes of the firmware, here is the link where are all the releases notes for check if we need two steps or directly upgrade can be done.

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_notes_list.html

Last question JUST talk about firmware upgrade. I need to upgrade from CM 4.2 to CUCM 7.1(5b)SU3 and I read that probalbly is better to upgrade the firmware phones and then work in the migration of the CUCM. I attach a slide power point that I found in the cisco live 2010 and talk abou this. but this slide not have enoufh information and I'm confuse.

document

[Rob Huffman]

Hi Oscar,

When you are going to do a migration like CCM 4.2 to CUCM 7.1(5b)su3 there are many things to juggle

DMA, Licensing, Server, Media etc. etc. So one of the recommendations to help keep down time to a minimum

and rule out and extra set of issues, is to upgrade all of your phone firmware ahead of time. Instead of having

hundreds or thousands of phones upgrading their Firmware during the upgrade Maintenance window.

So...first thing to find out is what firmware are we currently running (look @ device defaults in CCM admin) and

what firmware is loaded on our "new" build. From the ReadMe for 7.1(5b)su3

Firmware Versions in this Release
Device type Load nameVersion
---------------------------------------- ------------------------------ ----------
3911_3951-sip 3911_3951-sip.8-1-2 8.1(2.0)
3911_3951-sip 3911_3951-sip.8-1-2SR1 8.1(2.0)
6608 6608-4.0.0.32-mgcp 4.0(0.32)
6608cfb 6608cfb-4.0.0.03-sccp 4.0(0.3)
6608mtp 6608mtp-4.0.0.06-sccp 4.0(0.6)
6624 6624-4.0.0.13-mgcp 4.0(0.13)
6901_6911-sccp 6901_6911-sccp.9-0-2-0 9.0(2.0)
69xx-sccp 69xx-sccp.8-5-3-0 8.5(3.0)
69xx-sccp 69xx-sccp.9-0-2-0 9.0(2.0)
69xx-sccp 69xx-sccp.9-0-3-0 9.0(3.0)
7902 7902-8.0.2-sccp 8.0(2.0)
7905 7905-8.0.1.1-sip 8.0(1.1)
7905 7905-8.0.3-sccp 8.0(3.0)
7910 7910-5.0.7.0-sccp 5.0(7.0)

7911_7906-sccp 7911_7906-sccp.9-0-3 9.0(3.0) ***Example
7911_7906-sip 7911_7906-sip.9-0-3 9.0(3.0)
7912 7912-8.0.1.1-sip 8.0(1.1)
7912 7912-8.0.3-sccp 8.0(3.0)
7914-sccp 7914-sccp.5-0-4 5.0(4.0)
7915 7915.1-0-4 1.0(4.0)
7916 7916.1-0-4 1.0(4.0)
7920-sccp 7920-sccp.3-0-2 3.0(2.0)
7921-sccp 7921-sccp.1-3-3 1.3(3.0)
7925-sccp 7925-sccp.1-3-3 1.3(3.0)
7931-sccp 7931-sccp.9-0-3 9.0(3.0)
7931-sip 7931-sip.9-0-3 9.0(3.0)
7935-sccp 7935-sccp.3-2-19 3.2(19.0)
7936-sccp 7936-sccp.3-3-20 3.3(20.0)
7937-sccp 7937-sccp.1-4-2 1.4(2.0)
7940-7960 7940-7960-8.12.00-sip 8.12(0.0)
7940-7960-sccp 7940-7960-sccp.8-1-2 8.1(2.0)
7941_7961-sccp 7941_7961-sccp.9-0-3 9.0(3.0)
7941_7961-sip 7941_7961-sip.9-0-3 9.0(3.0)
7942_7962-sccp 7942_7962-sccp.9-0-3 9.0(3.0)
7942_7962-sip 7942_7962-sip.9-0-3 9.0(3.0)
7945_7965-sccp 7945_7965-sccp.9-0-3 9.0(3.0)
7945_7965-sip 7945_7965-sip.9-0-3 9.0(3.0)
7970_7971-sccp 7970_7971-sccp.9-0-3 9.0(3.0)
7970_7971-sip 7970_7971-sip.9-0-3 9.0(3.0)
7975-sccp 7975-sccp.9-0-3 9.0(3.0)
7975-sip 7975-sip.9-0-3 9.0(3.0)
7985 7985-4-1-7-0-sccp 4.1(7.0)
8961 8961.9-0-3 9.0(3.0)
9951 9951.9-0-3 9.0(3.0)
9971 9971.9-0-3 9.0(3.0)
ata ata-3.2.4-sccp 3.2(4.0)
ata187 ata187.9-0-3-0 9.0(3.0)

http://www.cisco.com/web/software/282074295/42654/cucm-readme-715bsu3.pdf

From there we'll look at the 7911 as our example. If your current 7911 loads are 8.3(3) or greater you will

be able to move to 9-0-3 which is what is in the new build. So you would go to;

Software Downloads>

Products

Voice and Unified Communications

IP Telephony

IP Phones

Cisco Unified IP Phone 7900 Series

Cisco Unified IP Phone 7911G

Skinny Client Control Protocol (SCCP) Software-9.0(3)

and use either;

cmterm-7911_7906-sccp.9-0-3.exe

or

Added To Cart

cmterm-7911_7906-sccp.9-0-3.zip

I would use the .zip so the firmware files can be extracted and tested on a few individual phones

before going nuts and upgrading the whole lot. You would use this method for all the models

that are existing in your current build. We did this for 3,000 phones when we moved to 7.1(3) and

it saved literally hours and many potential issues for the night of the "cut"

Cheers!

Rob

[oscar cordero]

Question:

Talking about upgrade just 2 phones for test it before upgrade all phones (640 phones). I've checked the readme of the firmware and see the installation for our CM 4.2(3) and said:

-----------------------------------------------------------------

http://www.cisco.com/web/software/282074289/34235/cmterm-7911_7906-sccp.9-0-3-readme.html

Cisco IP Unified Phone Model 7911G and 7906G Alternate Firmware format

The Cisco IP Unified Phone Model 7911G and 7906G Firmware version 9.0(3) is also supplied in a zip file, as an alternative in case a Cisco Unified CallManager is not available to run the executable installer program. The name of this file is cmterm-7911_7906-sccp.9-0-3.zip.

After unzipping the firmware files, they should be manually copied to the appropriate directory on the TFTP server.

-------------------------------------------------------------------

Before not said the procedure for test the firmware in some phones I figured out this procedure:

1) find the TFTP (C:\Program Files\Cisco\TFTPPath) and copy the files unziped

2) go to Call Manager device/phone  select the phone we would like to test the new firmware

3) change the Firmware Load Information is mean write SCCP11.9-0-3 in the field "Phone Load Name"

    right? i forgot some steps? this is not right?

thanks in advance.

[Rob Huffman]

Hi Oscar,

Those steps are perfect

Try to have the first phone you do right on hand so you can watch the upgrade process.

Then check the phone via Settings > Model Information > Load File to make sure it's running

9.0.3S

Before not said the procedure for test the firmware in some phones I figured out this procedure:

1) find the TFTP (C:\Program Files\Cisco\TFTPPath) and copy the files unziped

2) go to Call Manager device/phone  select the phone we would like to test the new firmware

3) change the Firmware Load Information is mean write SCCP11.9-0-3S in the field "Phone Load Name"

4) Reset phone and observe

Cheers!

Rob