Max Phones Exceeded

Davemzcs2 · ‎10-11-2016

I have a CME with a 100 phones Permanent licence i am only using 38

I registered one SCP phone and then one of the other phones got the message "Max Phones Exceeded" on the screen.

The Max ephone and Ephone Dn is set to the top -allowed by the CME- which is 138 and 600 respectively.

the "show ephone" output for that specific phone is showing the "DECEASED" status

Do you guys know why this could be happening?

Jaime Valencia · ‎10-11-2016

Are you using that device for something else besides CME??

Everything that you do in the ISR requires resources, if you're already using that ISR for a lot of things, you might not have enough resources for everything.

HTH

java

if this helps, please rate

Davemzcs2 · ‎10-11-2016

Hi Jaime!

I am using a Cisco Configuration Assistant to check the device's Health, and it's just fine.

Besides, i am just using it for Telephony purposes

Aseem Anand · ‎10-11-2016

Hi,

Please share the output of show license detail cme-srst, show version along with the running configuration.

Aseem

Davemzcs2 · ‎10-11-2016

Firstable, i made a mistake reading the license information before i think. it's not 100 users it's 30 users.

show license detail cme-srst:

"name#show license detail cme-srst % Error: No license for cme-srst found - License feature not found"

Show Version:

Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(4)M6, RELEASE SOFTWARE (fc2)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 14-Feb-13 10:17 by prod_rel_team

ROM: System Bootstrap, Version 15.0(1r)XA3, RELEASE SOFTWARE (fc1)

UC_560_Bquilla uptime is 26 weeks, 5 days, 17 hours, 16 minutes

System returned to ROM by reload at 19:01:13 PST Wed Apr 6 2016

System restarted at 19:01:45 PST Wed Apr 6 2016

System image file is "flash:uc500-advipservicesk9-mz.151-4.M6"

Last reload type: Normal Reload

Last reload reason: Reload Command

If you require further assistance please contact us by sending email to

export@cisco.com.

Cisco UC560-FXO-K9 (MPC8378) processor (revision 0x100) with 497664K/26624K bytes of memory.

Processor board ID FGL162412TF

MPC8378 CPU Rev: Part Number 0x80C4, Revision ID 0x21

30 User Licenses

4 Gigabit Ethernet interfaces

2 terminal lines

1 Virtual Private Network (VPN) Module

4 Voice FXO interfaces

4 Voice FXS interfaces

1 Voice MoH interface

1 cisco service engine(s)

256K bytes of non-volatile configuration memory.

250880K bytes of ATA CompactFlash (Read/Write)

License Info:

License UDI:

-------------------------------------------------

I am not allowed to paste the running config

Aseem Anand · ‎10-11-2016

Then it means you do not have sufficient licenses.

Aseem

Davemzcs2 · ‎10-11-2016

Well here's the weird thing:

i have licenses for 30 devices and check this out:

show ephone | count ephone

Number of lines which match regexp = 30

One of the Ephone is DECEASED:

ephone-42[41] Mac: ****.****.**** TCP socket:[-1] activeLine:0 whisperLine:0 DECEASED

mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:12

IP:***.***.***.*** * 1024 SPA502G keepalive 42 max_line 1 available_line 1

using default button layout

button-layout 1: line button 1: cw:1 ccw:(0 0)

dn 42 number *** CH1 DOWN CH2 DOWN

Preferred Codec: g711ulaw

Lpcor Type: none Username: ***** Password: ****

Just 29 are Registered:

hostname#show ephone registered | count ephone

Number of lines which match regexp = 29

This is what i tried:

i deleted the ephone dn and the ephone # it had before, created a new one with the same MAC address and same number.... and did the same process all over again and created a new one again with a different number and same MAC