Mediasense Recording - End to End

[J_Vansen_S]

hi All,

We run a small CCX call center, with compliance recording

We have integrated CUCM + Mediasense to do BIB Ip phone recording on the agents phone. However this method of recording does not allow me to record conversation end to end; meaning transferring call to phone that does not have BIB configured.

What other ways can i record calls end to end.

My objective is to record calls regardless of who it is transferred and conferenced to

Appreciate any advise

[Commsouth Infocom]

Hi,

In which case, you should not go for BiB based recording and should go for SPAN based recording. What are the Phone models you use at your environment ?

Regards,

Prasana